Avaya intends to stay focused on contact centres, while adopting a new model.

Global HQ: Basking Ridge, New Jersey, US Website:

Global leader: Kevin Kennedy, CEO and president

Local leader: Rob Wells, MD, Australia and New Zealand

Core activity: Telecommunications and unified communications equipment and services

Revenue: US$5.3 billion (FY07-08 ended September 30)

Key customers: Fonterra, NZ Automobile Association, SunCorp, Dominos Pizza, Macquarie University

Employees: 16,000

Major breakthroughs during the past year by communications provider Avaya include the Asia-Pacific launch

of a new architecture, Avaya Aura, which integrates communi-cations across multi-vendor, multi-location and multi-modal businesses. This underlies the growing interest in unified communications, Asia-Pacific president John DiLullo says.

There has been a changeover in the global and regional leadership in the past year, with a focus on meeting market demand for more cost-conscious solutions and a faster return on investments. “While some customers are investing in our communication solutions to help their business become more productive and cost-efficient, others simply do not have the financial means to do so,” DiLullo says. “We have in place Avaya Financial Services to help these customers.”

Avaya intends to stay focused on contact centres, while adopting a new model.

“We are looking to increase customer satisfaction through high touch - this complements our largely indirect model by ensuring our business partners and customers have better support from Avaya,” says DiLullo.

Avanti Kumar

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Tags strategic 100 2009

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