Global HQ: Johannesburg, South Africa Website: www.dimensiondata.com
Global leader: Brett Dawson, CEO
Local leader: Steve Nola, CEO, Australia
Core activity: Networking, converged communications, security, datacentres,
contact centre technologies, managed services
Revenue: US$4.5 billion (FY07-08 ended September 30)
Key customers: BMW, BP, Citibank, CSIRO, HSBC, Pfizer, South Australian government, Vodafone, TVNZ, Telecom NZ, Transpower, AXA
Dimension Data has weathered the financial crisis well, achieving an increased revenue figure of more than 8 per cent worldwide in the six months to March 2009.
A large part of the credit for this positive number was down to the company’s services business, which achieved a 22 percent growth in revenue. Over the next year, Dimension Data plans to focus on its managed services division, particularly outsourcing, and wants to expand capacity in consulting in line with perceived growth in demand, driven by convergence and virtualisation. Dimension Data’s US$276 million acquisition of regional systems integrator Datacraft Asia enhanced its position in the Asian market.
Datacraft plans investment in its datacentre, storage, its Microsoft partnership, networking, con-verged communications and call centre offerings as well as staff.
Datacraft offers Cisco’s Unified Computing System to simplify complex virtualised environments. It also launched a Dimension Data-based service delivery platform using SaaS technology, plus the world’s first online Benchmarking Survey and comparison tool for the global contact centre industry. Rachael Bolton and Darren Greenwood
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