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ANZ National Bank(MIS100 2009)

ANZ National Bank(MIS100 2009)

2008 ranking: 6

Senior IS executive: Peter Lawrence, CIO Reports to: Graham Hodges, CEO

Size of IS shop: 515

PCs: 9200

Mobile PCs: 2900

Terminals: 3300

Hand-held devices: 100

Total screens: 15,500

Industry: Finance and insurance

PC environment: Windows 2000, XP; HP; Dell

Server environment: HP; Dell; Tandem; Sun; IBM; Windows 2000, 2003; Citrix; AIX

DBMS: SQL, DB2, Oracle, Sybase

Address: Level 15, 215-229 Lambton Quay, Wellington

Website: www.anznational.co.nz

Key IS projects this year: Completion of VoIP deployment; datacentre upgrade; technology infrastructure refresh.

Peter Lawrence, CIO: “The challenge for CIOs this year will be balancing IT investment portfolios to get the right mix of short and long-term projects. Short-term projects may improve functionality and efficiency in a turbulent economy, but long-term projects are essential to maintain infrastructure.”

The next 12 months will see the ANZ National Bank, New Zealand’s largest financial services provider, continue to support customers through the challenging economic environment.

“This year we’re investing in self-service technology, enhancing our web presence and continuing work to identify particular customer groups so that we can tailor our approach based on their needs,” says CIO Peter Lawrence.

The IT team will also continue to support the bank in providing accurate, timely information and data, while looking for ways to improve efficiency and reduce cost and waste.

Lawrence says IT budgets are largely in line with previous years, but the mix of expenditure may change as the bank responds to business and customer needs in the short term.

“As a major player in the market, we have an ongoing requirement to support the New Zealand financial services system and we will continue to maintain the underlying IT performance and efficiency of the bank.

“We continue to focus on timely delivery, rigour and value for money,” says Lawrence.

The largest ICT projects for the coming 12 months include investment in e-business channels, completion of a major telecommunications project, the opening and operation of a new datacentre, the rollout of a new teller solution for both retail brands and ongoing improved functionality for customers including self-service initiatives and web enhancements.

“The challenge for CIOs this year will be balancing IT investment portfolios to get the right mix of short and long-term projects. ”Short-term projects may improve functionality and efficiency in a turbulent economy, but long-term projects are essential to maintain infrastructure,” says Lawrence.

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Tags management; MIS 100mis100 2009MIS100

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