Size of IS shop: 515
Mobile PCs: 2900
Hand-held devices: 100
Total screens: 15,500
Industry: Finance and insurance
PC environment: Windows 2000, XP; HP; Dell
Server environment: HP; Dell; Tandem; Sun; IBM; Windows 2000, 2003; Citrix; AIX
DBMS: SQL, DB2, Oracle, Sybase
Address: Level 15, 215-229 Lambton Quay, Wellington
Key IS projects this year: Completion of VoIP deployment; datacentre upgrade; technology infrastructure refresh.
Peter Lawrence, CIO: “The challenge for CIOs this year will be balancing IT investment portfolios to get the right mix of short and long-term projects. Short-term projects may improve functionality and efficiency in a turbulent economy, but long-term projects are essential to maintain infrastructure.”
The next 12 months will see the ANZ National Bank, New Zealand’s largest financial services provider, continue to support customers through the challenging economic environment.
“This year we’re investing in self-service technology, enhancing our web presence and continuing work to identify particular customer groups so that we can tailor our approach based on their needs,” says CIO Peter Lawrence.
The IT team will also continue to support the bank in providing accurate, timely information and data, while looking for ways to improve efficiency and reduce cost and waste.
Lawrence says IT budgets are largely in line with previous years, but the mix of expenditure may change as the bank responds to business and customer needs in the short term.
“As a major player in the market, we have an ongoing requirement to support the New Zealand financial services system and we will continue to maintain the underlying IT performance and efficiency of the bank.
“We continue to focus on timely delivery, rigour and value for money,” says Lawrence.
The largest ICT projects for the coming 12 months include investment in e-business channels, completion of a major telecommunications project, the opening and operation of a new datacentre, the rollout of a new teller solution for both retail brands and ongoing improved functionality for customers including self-service initiatives and web enhancements.
“The challenge for CIOs this year will be balancing IT investment portfolios to get the right mix of short and long-term projects. ”Short-term projects may improve functionality and efficiency in a turbulent economy, but long-term projects are essential to maintain infrastructure,” says Lawrence.
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