Universal College of Learning(MIS100 2009)

Universal College of Learning(MIS100 2009)

2008 ranking: 72

Senior IS executive:
Steve Sorsby, director of information systems and technology Reports to: Chief financial and information officer

Size of IS shop: 9

PCs: 1350

Mobile PCs: 60

Terminals: 48

Hand-held devices: 6

Total screens: 1464

Industry: Educational services

PC environment: HP; Apple; Windows Vista, XP

Server environment: HP, EMC, Windows 2003, Sun

DBMS: Oracle, SQL, Filemaker Pro

Address: 122 Queen Street, Palmerston North


Key IS projects this year: Back up system upgrade to virtual tape; email archive; data warehouse; Vista rollout; MS Live communications server.

Improving student pass rates and meeting industry and community training needs remains a primary goal of The Universal College of Learning (UCOL), as does reducing entry barriers for those wanting to embark on a period of tertiary study.

Steve Sorsby, director of information systems and technology, says the college is implementing strategies to improve employment opportunities for students and in turn offset the effects of the recession. UCOL IT initiatives that will assist these objectives include development of a data warehouse to track student progress, along with providing better business intelligence for UCOL academic personnel and management.

“We also will expand our CRM capability to improve the student recruitment process and provide more flexible means for delivering programmes and communicating with students,” says Sorsby.

IT staff numbers at UCOL are unlikely to be reduced this year as a result of the recession, with the college moving ahead with ICT projects in the areas of business intelligence, business continuity and CRM. Unified communications and the extension of existing wireless infrastructure throughout campuses is another priority, and UCOL will significantly invest in updating disaster recovery systems, policies and technologies.

HP and Fujitsu are key outsource partners of UCOL and work alongside a local contractor to provide network, systems management and maintenance of the datacentre.

Sorsby says the Public Records Act also “looms large” as a major concern given the breadth of the Act and the lack of specific

details around its requirements.

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Tags MIS100mis100 2009management; MIS 100

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