Size of IS shop: 34
Mobile PCs: 150
Hand-held devices: 198
Total screens: 2040
Industry: Educational services
PC environment: Windows XP, Compaq, HP, Asus, Toshiba
Server environment: Linux; Windows 2000, 2003; Netware; HP
DBMS: Jade, SQL
Address: Forth Street, Dunedin
Key IS projects this year: Not disclosed.
Otago Polytechnic’s ongoing goal is to develop more flexible pathways and learning opportunities for students, including learning in the workplace. Additionally, the polytechnic is diversifying revenue by introducing consultancy services to support business and the community where appropriate.
CIO Mike Collins was not available for comment at the time the MIS100 went to press and this profile has therefore been compiled using the best information available.
Challenges include adapting to the requirements of new government funding models and maintaining enrolments in a national climate of tertiary enrolment decline. The attraction and retention of quality staff across the organisation, including ICT, is a further challenge. In 2008, Collins said Otago Polytechnic is also keen to give staff the ability to ‘hot desk’ within the campus and to work from home. The Polytechnic is also interested in using ICT to develop innovative ways of interacting with staff and students, including the introduction of new services to enable greater collaboration.
In 2008, Otago Polytechnic also invested in videoconferencing technologies, with the aim of generating new national enrolments. Videoconferencing is also used to connect remote students with local course content and vice versa. Around 30 per cent of the polytechnic’s voice infrastructure is run over a VoIP network.
Video conferencing services run across both the VoIP network and a separate data WAN. Other projects in 2008 included a CRM and FMIS system upgrade, knowledge management and disaster recovery projects, along with investments in e-business and mobilisation using cellular mobile technologies. Unified communications planning was underway, as was investment in new SAN technologies.
Non-integrated systems are discouraged at the Polytechnic and integration extends to the call centre, where CTI tools are being utilised and customer enquires recorded.
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