Size of IS shop: 3
Mobile PCs: 35
Hand-held devices: 10
Total screens: 1455
Industry: Accommodation and food services
PC environment: Windows XP, Vista; HP
Server environment: Windows 2003, Linux, HP
DBMS: SQL, MySQL, Postgres
Address: Toll NZ Building, Smales Farm, Takapuna, Auckland
Key IS projects this year: ERP; payroll HRIS system; storage access network.
TPF Restaurants, owner of the Burger King fast food brand business, is looking for growth and has plans to open more stores in 2009.
IT manager Zane Devey says ICT tools and systems including business intelligence systems play a significant role in keeping managers up to date with the business and its drivers.
Reflecting this, ICT budget and project budgets have not been decreased despite a tightening retail sector, and approval has been granted for IT capital expenditure projects. These include investment in a new HR payroll system and the probable replacement of a current ERP system. “As labour is one of the highest costs in our industry, we are particularly interested in the benefits to be gained from an overhaul of our HR and payroll systems. This will hopefully deliver more clarity regarding our workforce,” says Devey.
Another significant ICT project for 2009 is the establishment of a long-awaited storage access network. Devey says this is expected to significantly improve access to stored data across the organisation, and will help rationalise storage needs and priorities.
The customer service benefits associated with the use of wireless technologies is being trialled via ‘queue-busting’ handheld computers in some restaurants — and Devey says TPF believes it has developed a solution superior to its competitors. Other initiatives are investigation into online backups ‘in the cloud’ and an intranet revamp.
“We have developed some of our own online applications and any time we develop applications now, we try to make them browser driven,” says Devey.
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