Size of IS shop: 14
Mobile PCs: 425
Hand-held devices: 310
Total screens: 1703
Industry: Construction and engineering services
PC environment: HP, Windows XP
Server environment: HP, Windows 2003
Address: 14 Amelia Earhart Avenue, Airport Oaks, Auckland
Key IS projects this year: Server hardware replacement; VoIP rollout; consolidation of application software and standardisation.
From an ICT budget perspective, an infrastructure refresh, consolidation of applications and investment in unified communications systems and technologies are the most significant projects for 2009.
Taking cost out of the business through smart ICT initiatives is a key driver for the ICT team at Downer EDi Works, a leading provider of routine maintenance, preventative maintenance and construction services to road and rail sectors in Australia and New Zealand.
CIO Rhys Gould says such initiatives include providing data entry at source and streamlining business processes. From an ICT budget perspective, an infrastructure refresh, consolidation of applications and investment in unified communications systems and technologies are the most significant projects for 2009.
Development of CRM systems and business continuity and disaster recovery solutions is also on the agenda.
Traditionally, Downer EDi Works IT strategy has been to outsource IT network and desktop support and administration, and maintain a lean IT organisational structure.
IT staff members have mainly concentrated on business systems support, rather than desktop or network support. Traditionally, network (WAN and LAN) support and administration, desktop and laptop, printing services have all been outsourced to a service provider. Host and PC maintenance, along with some applications development, is presently outsourced to Gen-i, with Simpl and Fusion 5 contributing to applications development. Datacom manages the Downer EDi Works datacentre.
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