Size of IS shop: 11
Mobile PCs: 27
Hand-held devices: 1652
Total screens: 2193
Industry: Real estate
PC environment: Windows XP, Dell
Server environment: Dell, Windows, Linux
DBMS: SQL, MySQL
Address: 50 Kitchener Street, Auckland Central
Key IS projects this year: WAN consolidation; document management; customer contact management.
Increasing market share, improving sales personnel performance standards, managing legislative change and attracting top sales people are all on the agenda in 2009 for real estate firm Barfoot & Thompson.
Casey says the economic situation has led to a decrease of more than 10 per cent in the ICT budget and project funding. Staff numbers however, have not been affected.
The company is progressing with ICT initiatives including further steps to improve business continuity and disaster recovery capability, PC replacement and website enhancement projects. A document management solution is also planned.
“We currently have 900-plus sales people across 63 branches in Auckland and Northland, with computer access to all properties and businesses for sale or lease. We want to improve access to supporting documents of those properties and businesses,” says Casey.
The company is committed to keeping IT solutions simple and easy to use and have a keen awareness of the power of the web channel. Developments in mobile communications are keenly watched.
Casey says the company is continually weighing up the benefits and risks of applications being developed in-house, compared with investment in an outsourced model or software as a service. The relative benefits of ‘buy versus build’ are also under consideration.
“Having a dynamic approach to projects to ensure we achieve the right balance of planning and execution, ensures success with time, cost and quality objectives. We deliberately keep recurring IT costs low to ensure profitability during economic troughs such as this one, and maintain a continued focus on IT suppliers to ensure value is obtained.”
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