A workflow system from BigHand Digital Dictation has brought productivity benefits and cost savings for local law firm Simpson Grierson. The firm completed the implementation of the system during early 2009, with the software launched to 220 lawyers and 90 secretaries in the firm’s Auckland, Wellington and Christchurch offices. Return on investment is projected to be reached within 12 months.
Simpson Grierson ran a head-to-head pilot between the Winscribe dictation system and BigHand’s third-generation workflow software.
BigHand’s voice productivity to technology was chosen, with users reporting a better interface. The system replaced an old tape analogue setup.
Information services director Valerie Fogg says one of the main problems with the old analogue system was that it couldn’t see workloads or manage resources effectively.
“Whether a tape had one or 15 client documents on it was a mystery, while the urgency of each document was impossible to judge against other client files.”
As a result, the firm had to operate with more resources than it needed in order to deal with peak workflows.
“We are only just approaching six months of usage of the BigHand workflow system and no longer use temporary staff, and are more productive to boot.”
Fogg also says there has been a rise in the overall quality of file work from lawyers.
“We have seen younger lawyers now embrace the digital technology, even if they also send a portion of text they have typed themselves, as they can then accompany that file with voice notes or further instructions regarding formatting.”
She adds that lawyers can utilise the workflow to track jobs through the system, with an automatic notification when it is in progress or completed.
Typists in each office can now work on dictation for their national workgroup and are not constrained by physical location. As well, document turnaround times have also been streamlined.
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