ASB has stated it will not be joining the movement to offshore any of its banking operations or roles, including its call centres.
"ASB currently does not offshore any of its call centre services, or indeed any of its activities," ASB CEO, Charles Pink, says in a press statement. "In fact, of the 5,300 jobs in the ASB Group, all 5,300 are performed in New Zealand.”
Unlike other major banks ASB has no plans to offshore jobs from New Zealand to low-wage countries and does not foresee this policy changing.
"We believe Kiwi customers want to talk to people who, like them, live and work in the New Zealand community. At ASB we are committed to listening to our customers and in this case our customers are telling us they don’t want to be calling ASB and talking to someone outside New Zealand. They want to see the banking system they use supported locally too, and not from outside New Zealand,” says Pink.
"As evidenced by our Job Creation Loan Scheme announced back in February, ASB is 100 per cent committed to doing what we can to retain as many jobs as possible right here for New Zealanders.”
ASB is number 18 in the MIS100 list of top ICT users in New Zealand.
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