Global leader: Paul Reynolds, CEO
Core activity: Telecommunications and ICT services
Revenue: NZ$5.67 billion (FY ended June 08)
Key customers: Ministry of Social Development, Ministry of Justice, ANZ National Bank, Christchurch City Council, TVNZ, Progressive Enterprises
New CEO Paul Reynolds continues to turn the Telecom ship, with the charted course looking good according to new Chief Technology Officer, Stuart Sutton, recently appointed to manage Telecom’s shared service division.
Sutton says significant technology and infrastructure projects for Telecom going forward include a $4 billion fibre-to-the-node investment programme through to 2011. It should deliver broadband access speeds of an expected 10 megabits per second to around 80 per cent of the population. In the mobile space, Telecom’s new mobile network is expected to be network operational within a calendar year.
Internally there is transformation and business change aimed at placing the customer at the heart of all Telecom services, and the company is doing a great deal of back-office work to remove complexity from the business processes that support customer interactions.
“There is process re-engineering with the goal of making the IT and process environment simpler and more configurable. A lot of mindshare has [occurred] to design a transformation programme that will effect concurrent change internally and for customer interactions.”
He says Telecom will measure the success of the transformation programme by measuring customer reactions and preferences.
“It’s about getting things right the first time. It’s not just about getting the infrastructure in place, the business processes also have to be in place,” says Sutton.
Growth in the future is expected from market areas including competitive broadband success, mobile services, unified communication projects and SaaS services. Business challenges include a possible change of Government, although Sutton says Telecom is “more than happy to work with whoever wins the election. What’s on the public’s mind is that everyone wants faster internet access, world-class internet access.”