Global leader: Senapathy Gopalakrishnan, CEO and managing director
Local leader: Gary Ebeyan, country manager, Australia and New Zealand
Core activity: IT outsourcing and consulting
Revenue: US$4.18 billion (FY08 ended March)
Key customers: ANZ Bank, Vero NZ, Service Corporation International, Sears Holdings, Eastman
Chemical, DaimlerChrysler, Boeing
Recent global economic volatility has once again shown that much of the fortune of India’s major outsourcers relies on factors that are to a large extent out of their control.
A senior Infosys executive recently warned the current rally in the US dollar could take a toll on growth as it effectively reduces the value of the British pound and Euro. The company now does much of its business in these currencies, due partly to an effort to diversify its previously America-centric customer base.
Infosys, India’s second largest outsourcer, continues to take on new mega projects, such as a human resources system consolidation exercise for Services Corporation, America’s largest provider of funeral services. It also increased its appeal to specific verticals by introducing new service offerings for sectors such as retailing and consumer packaged goods.
A flurry of investments in Latin America, including a business process outsourcing and infrastructure management development centre in Mexico, shows the firm is also looking to expand its already expansive geographic reach.
But the global economic slowdown is affecting the company, which has heavy exposure to the US financial services industry. "The impact is going to be widespread. The most difficult part is we don’t know when stability will come,” Infosys chief executive Senapathy Gopalakrishnan told Bloomberg. With reporting from Ben Woodhead
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