Fax: 09 309 9202
Josie Ryan and Bruce Monk – Sales
Delta Software is an established IT software company with more than 10 years experience in delivering IT service management for improved operational performance. We have identified how to reliably implement better IT performance.
Delta Software is the sole New Zealand partner for EMC-Infra. We provide training, technical consulting and full local support for the Infra IT Service Management solution. With extensive experience in implementing IT service improvement projects using ITIL standards, our consultants provide high-quality technical advice and training and have thorough expertise in Service Desk, Change Management and ITIL Best Practice.
Delta Software’s programme for defining your IT performance improvement roadmap, and implementing this, is called Service Advantage.
With each component of the Service Advantage programme, Delta Software works alongside you, providing more that just the software solutions required to achieve the result. Delta’s service extends to integrating IT operational tools, as well as training staff, to ensure they are fully up-to-speed and productive with the tools and to ensure that from the first day of go-live, your IT service is visibly improved.
There are also optional Service Advantage Operations modules, which Delta has developed to maximise the potential of the software based on the needs of New Zealand customers. These provide a set of ready-to-use enhancements and integration tools which you can take advantage of.
Our services portfolio includes:
- ITSM simulation training and ITSM process design
- Implementation of service desk, change and configuration management software tools such as EMC-Infra
- Authorised training for EMC-Infra service desk and related tools
- Comprehensive software support, maintenance and user group activities
Polestar ITSM Simulation introduces key elements of ITSM. It directly addresses the people, process and technology challenges and simulates the process maturity needed to build integrated IT service.
EMC-Infra service desk and customer service software, with Delta’s project and ITIL expertise, delivers service improvement whilst reducing costs and increasing productivity. Automated IT service - Incident, Problem, Change, Configuration, Service Level and Release management.
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