Senior IS executive: Tim Occleshaw, chief information officer Reports to: Deputy chief executive, people capability and resources
Size of IS shop: 350
Mobile PCs: 811
Hand-held devices: 105
Total screens: 11,418
Industry: Government and defence
PC environment: MS Windows 2002, Dell, Compaq
Server environment: HP/UX (HP Unix); MCP; Solaris/Sun OS; Windows
2000, NT; ESX, Linux; HP 9000; Unisys
DBMS: Oracle, DMS2, SQL
Address: Level 8 Bowen State Building, 32 Bowen Street, Wellington
Key IS projects this year: Client Management System; management
information and systems programme; SWIFTT TRACE replatform.
THE MINISTRY OF Social Development (MSD) has more than 9300
staff, 11,500 screens, with an annual turnover of $1.10 billion.
Tim Occleshaw heads an ICT team with around 350 permanent
staff. He says the MSD is focused on sustainable client and community
outcomes, thus both client and frontline staff requirements directly
drive the IT strategy and architecture.
“We put clients at the centre of everything we do and that puts some
pressures on our IT systems. Our front-line staff have evolved business
processes and practices, but IT and systems infrastructure has not
always been able to evolve as fast, so that’s a big challenge.”
Large IT projects for 2008 include the continued development of
the newly implemented Client Management System (CMS) to refl ect
the Ministry’s move away from a transaction-based business approach.
In 2006/07 MSD successfully implemented on time and on budget
its CMS Phase 1A, which was focused on the implementation of the
new Cúram platform and development to support Work and Income’s
new service approach to do with up-front, work-focused service. CMS
Phase 1A supports staff assessing clients for services, as well as assisting
staff to automatically create and manage client service plans.
Occleshaw says MSD will roll out additional CMS functionality
(employment and training programmes) to all Work and Income staff
as part of the phase 1B implementation from September 2008.
“We will continue to extend CMS to support key policy and service
delivery developments. Over time the system will draw together
all information about clients’ overall situation, needs and skills,
streamlining administration time and supporting best-practice case
management,” says Occleshaw.
Key IT activity supporting this includes
the new Client Management System; greater integration of systems
and joining of disparate repositories of client information into a
single view of the client; evolution of integration strategy towards a
service-oriented architecture; and a management information system
(SAS data-warehouse) programme for Child, Youth and Family. This
aims to build managers’ capability to recognise trends, understand
drivers and know what the information means and what action they
should take in response to indicators.
MSD is moving from its mainframe systems in a careful, risk averse
way, says Occleshaw. Last year they conducted a successful Proof
of Concept, converting MDS’ debt management system (Trace) to a
more modern, lower cost and open computing platform (Unix) and
programming language (Java). This year the Ministry is implementing
its converted Trace system into production.
On the infrastructure front, the Ministry is now part way through a
major server and desktop infrastructure refresh programme, which,
among other things, will deploy Windows XP at the desktop and Vista
for laptops, as well as replace the Ministry’s aging email infrastructure
with a Microsoft Exchange/Outlook environment.
Last year the Ministry tendered for its telecommunications service
provider, selecting Gen-i/Telecom (data and voice) and Vodafone
(mobile services only) as preferred suppliers. This year they expect
to complete negotiations and commence implementation of a range
of enhanced telecommunications services, as part of a new
telecommunications service contract.
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