ANZ National Bank

ANZ National Bank

2007 ranking: 9

Senior IS executive: Peter Lawrence, chief information officer (acting)

Reports to: Graham Hodges, CEO, ANZ National Bank

Size of IS shop: 500

PCs: 10,000

Mobile PCs: 2900

Terminals: 1200

Hand-held devices: 0

Total screens: 14,100

Industry: Finance and insurance

PC environment: Windows 2000, XP; HP; Dell

Server environment: Windows 2000, 2003; Solaris; Citrix; AIX; HP;

Dell; Tandem; Stratus; IBM

DBMS: SQL, DB2, Oracle, Sybase

Address: Level 14, ANZ Tower, 215-229 Lambton Quay, Wellington

Website:;; www.anznational.

Key IS projects this year: Not disclosed.

ANZ NATIONAL IS New Zealand’s largest and most diverse financial

services group. Peter Lawrence, acting chief information offi cer for

ANZ National Bank, says the bank’s focus for the coming 12 months is

to grow business both in terms of revenue and market share, through

delivering to customer needs and reducing costs by simplifying and

streamlining processes and systems.

“To be successful, we must grow. We have to work hard at seeking

creative and innovative opportunities. Our focus will be on our customers

and we will direct our resources to where customers most need

them,” says Lawrence.

Improving the customer experience is critical to driving growth and

building loyalty. Accordingly, ANZ National has committed to invest

in better tools to identify customer needs and then meet those needs

with either self-service or assisted-service solutions.

In conjunction with its growth agenda, the bank is allocating

investment to reduce operating costs. Primarily it intends to achieve

operating efficiencies by replacing ageing technology, rationalising

systems and refreshing channels.

Based on the Technology Business Strategy, ANZ National is allocating

substantial IT investment in its banking channels with projects

for telling and call centres currently in progress. In addition, the

technology strategy has established work programmes to revitalise

ageing and fragmented infrastructure, for example refreshing the

telecommunications network across the entire New Zealand group.

Combined, these projects and others will deliver the infrastructure

that the business requires to transform the way it operates. Lawrence

acknowledges the bank’s two major challenges will be achieving

the effi ciency, while continuing to provide reliability in its infrastructure

and realising its goal of agile development to enhance speed to


Other than the existing programmes of work to grow business and

reduce operating costs, the technology team also ensures business

continuity, disaster recovery and compliance and security are delivered

and remain priorities.

ANZ National has a technology team of around 500 and like most

CIOs, Lawrence says staff with ICT skills are in short supply. However,

being part of a global organisation has its advantages and the New

Zealand-based technology team leverages its scale when it comes

to accessing the resource base. ANZ technology has significant

representation in both Melbourne and Bangalore, which together

with the team at ANZ National works as one extended team.

Lawrence says, “Establishing a distinct employee proposition is a

signifi cant contributor to our ability to attract and retain talented

staff, with part of our proposition including the opportunity for our

people to work across borders. The benefi ts are numerous and can

be very satisfying for our team members. For example, our staff can

develop and implement solutions for our New Zealand customers fi rst

and then roll them out in Australia. This happened with our mobile

phone banking product, which was launched in New Zealand last year

and was subsequently implemented in Australia earlier this year.”

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