Senior IS executive: Tony Rogers, chief information officer Reports to: John Brockies, chief executive
Size of IS shop: 25
Mobile PCs: 147
Hand-held devices: 550
Total screens: 2133
Industry: Government and defence
PC environment: Windows XP, HP
Server environment: Windows 2003, HP
Address: 1-7 The Strand, Takapuna, Auckland
Key IS projects this year: VoIP. mobilisation, e-business.
AUCKLAND’S NORTH SHORE City Council is tasked with delivering
a long-term Council Community Plan that includes heavy focus on
moving services into the customer-driven, electronic channel model.
As a result, the development of e-services is both a key objective
of the Council’s ICT team under CIO Tony Rogers and a significant
In December 2006 North Shore City Council signed a three-year
ICT services contract with Revera. The convergence of computer and
communication systems, as well as the need to develop and transform
services delivered electronically, were given as reasons for the
decision to move to a remotely managed service. The Council has since
migrated 146 servers and more than 100 applications into one cabinet
Rogers says the Council is the first local authority in New Zealand
to embrace the remote management model. The Council’s disaster
recovery programme is also now Revera’s responsibility.
Recent ICT projects have included the move to managed services,
replacement of a legacy HR application and implementation of a
new contract and project management application. North Shore City
Council also completed CRM, VoIP and wireless network projects in
For the coming months areas of focus include moving paper
documents into digital format for major processes and redeveloping
associated workfl ows, maximising the use of mobile technology for
fi eld staff, developing knowledge bases needed to support e-services
and development of a citizen-access portal.
North Shore City Council is a heavy outsourcer, with most ICT
functions outsourced except strategic planning, financial systems
and HR and payroll. The Council also maintains its own in-house call
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