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North Shore City Council

North Shore City Council

2007 ranking: Unlisted

Senior IS executive: Tony Rogers, chief information officer Reports to: John Brockies, chief executive

Size of IS shop: 25

PCs: 1000

Mobile PCs: 147

Terminals: 436

Hand-held devices: 550

Total screens: 2133

Industry: Government and defence

PC environment: Windows XP, HP

Server environment: Windows 2003, HP

DBMS: SQL

Address: 1-7 The Strand, Takapuna, Auckland

Website: www.northshorecity.govt.nz

Key IS projects this year: VoIP. mobilisation, e-business.

AUCKLAND’S NORTH SHORE City Council is tasked with delivering

a long-term Council Community Plan that includes heavy focus on

moving services into the customer-driven, electronic channel model.

As a result, the development of e-services is both a key objective

of the Council’s ICT team under CIO Tony Rogers and a significant

competitive advantage.

In December 2006 North Shore City Council signed a three-year

ICT services contract with Revera. The convergence of computer and

communication systems, as well as the need to develop and transform

services delivered electronically, were given as reasons for the

decision to move to a remotely managed service. The Council has since

migrated 146 servers and more than 100 applications into one cabinet

via Revera.

Rogers says the Council is the first local authority in New Zealand

to embrace the remote management model. The Council’s disaster

recovery programme is also now Revera’s responsibility.

Recent ICT projects have included the move to managed services,

replacement of a legacy HR application and implementation of a

new contract and project management application. North Shore City

Council also completed CRM, VoIP and wireless network projects in

recent years.

For the coming months areas of focus include moving paper

documents into digital format for major processes and redeveloping

associated workfl ows, maximising the use of mobile technology for

fi eld staff, developing knowledge bases needed to support e-services

and development of a citizen-access portal.

North Shore City Council is a heavy outsourcer, with most ICT

functions outsourced except strategic planning, financial systems

and HR and payroll. The Council also maintains its own in-house call

centre.

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