Senior IS executive: David Boyes, general manager technology, sourcing and operations, New Zealand
Reports to: Brad Cooper, CEO, Westpac New Zealand
Size of IS shop: 240
Mobile PCs: 824
Hand-held devices: 1600
Total screens: 8304
Industry: Finance and insurance
PC environment: Windows 2000, 2003, XP; Compaq; Dell; IBM;
Server environment: AIX, Tandem, OS400, Sun, Windows XP
DBMS: DB2, Oracle SQL, Sybase
Address: 157 Lambton Quay Street, Wellington
Key IS projects this year: Hardware refresh; new head office building
IN SPITE OF recent ructions with the global credit crisis, Westpac New
Zealand GM Technology and Operations David Boyes says Westpac is
well placed with a solid platform to deliver on growth plans.
The growth plans for the bank involve fi ve key business objectives
or strategic imperatives: To develop a real customer centred culture;
have engaged and skilled staff; improve margin management; deliver
productivity gains; optimise channels.
“IT is the enabler of Westpac’s strategy. Our initiatives are strategically
aligned to our business strategy and fully documented in our IT
plan. Particular priority is given to improving functionality and performance
of our systems that support customers and customer-facing staff.
Staying connected to the challenges that people in our branch network
face has been a priority for the team and has changed our internal
processes and measurements,” says Boyes.
He says getting out of the office and talking to people in different parts
of the business, and particularly branches, is a priority. This enables the
ICT team to be faster at identifying the root cause of problems, measuring
what matters and prioritising actions.
Westpac New Zealand uses a range of ICT partners and vendors with
IBM and Gen-i prominent. The bank is happy with the performance of
its main suppliers. He says software vendor mergers are a “fact of life”
in today’s market, something Westpac needs to stay on top of and be
ready to respond to quickly.
“Our sourcing team is actively engaged with our suppliers, keeps
abreast of latest developments and is continually reassessing our
position with our major suppliers.”
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