Senior IS executive: Zane Devey, IT manager Reports to: Business services general manager
Size of IS shop: 4
Mobile PCs: 35
Hand-held devices: 1
Total screens: 1266
Industry: Accommodation and food services
PC environment: Linux, Windows XP, HP
Server environment: Linux, Windows 2003, HP
DBMS: SQL, MySQL, Postgres
Address: 23F William Pickering Drive, Albany, Auckland
Website: www.burgerking.co.nz, www.hell.co.nz
Key IS projects this year: Virtualisation; process mapping; outsourcing
support for Burger King stores; call centre.
TPF RESTAURANTS OWNER-OPERATES 68 Burger King stores
nationwide, as well as 71 Hell Pizza store franchises, and one company
store following its 2006 purchase of the Hell Pizza brand.
A privately owned local business, TPF Restaurants will continue to
grow its two key brands in 2008 — Burger King and Hell Pizza — and
deliver “best-taste quality”. Adding to TPF’s portfolio is a newly created
business, Elite Food & Beverages, which is the sole distributor for Illy
Coffee in New Zealand, and the fi rst opening of an Espressamente
Coffee Cart, in Christchurch’s domestic airport.
IT manager Zane Devey says point of sale systems continue to be
a major IT focus area for TPF Restaurants in 2008, with the business
investing in new and revised POS software and technologies to give
on-site managers the tools they need.
“The focus this year is on the POS tools at the back-end of the
business, so that managers can use these to run their shifts better,”
says Devey. “We have completely rewritten the Hell POS system and
this is in the fi rst stage of rollout over the next few months. TPF Restaurants
will also continue to invest in back-end software and resources
including its Restaurant Support Centre data warehousing and data
He says these initiatives, combined with business intelligence tools
allow TPF Restaurants to understand customer preferences and key
Other key projects for 2008 include ongoing server virtualisation,
process mapping and outsourcing support for BK Stores. TPF Restaurants
implemented an IPFX VoIP solution and is currently in the process
of integrating with a support centre in the Philippines, to handle all
support calls for Burger King stores.
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