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TPF Restaurants

TPF Restaurants

2007 ranking: 100

Senior IS executive: Zane Devey, IT manager Reports to: Business services general manager

Size of IS shop: 4

PCs: 850

Mobile PCs: 35

Terminals: 380

Hand-held devices: 1

Total screens: 1266

Industry: Accommodation and food services

PC environment: Linux, Windows XP, HP

Server environment: Linux, Windows 2003, HP

DBMS: SQL, MySQL, Postgres

Address: 23F William Pickering Drive, Albany, Auckland

Website: www.burgerking.co.nz, www.hell.co.nz

Key IS projects this year: Virtualisation; process mapping; outsourcing

support for Burger King stores; call centre.

TPF RESTAURANTS OWNER-OPERATES 68 Burger King stores

nationwide, as well as 71 Hell Pizza store franchises, and one company

store following its 2006 purchase of the Hell Pizza brand.

A privately owned local business, TPF Restaurants will continue to

grow its two key brands in 2008 — Burger King and Hell Pizza — and

deliver “best-taste quality”. Adding to TPF’s portfolio is a newly created

business, Elite Food & Beverages, which is the sole distributor for Illy

Coffee in New Zealand, and the fi rst opening of an Espressamente

Coffee Cart, in Christchurch’s domestic airport.

IT manager Zane Devey says point of sale systems continue to be

a major IT focus area for TPF Restaurants in 2008, with the business

investing in new and revised POS software and technologies to give

on-site managers the tools they need.

“The focus this year is on the POS tools at the back-end of the

business, so that managers can use these to run their shifts better,”

says Devey. “We have completely rewritten the Hell POS system and

this is in the fi rst stage of rollout over the next few months. TPF Restaurants

will also continue to invest in back-end software and resources

including its Restaurant Support Centre data warehousing and data

mining applications.”

He says these initiatives, combined with business intelligence tools

allow TPF Restaurants to understand customer preferences and key

business drivers.

Other key projects for 2008 include ongoing server virtualisation,

process mapping and outsourcing support for BK Stores. TPF Restaurants

implemented an IPFX VoIP solution and is currently in the process

of integrating with a support centre in the Philippines, to handle all

support calls for Burger King stores.

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