Senior IS executive: Graeme Osborne, general manager, information management group
Reports to: Chief executive
Size of IS shop: 17
Mobile PCs: 300
Hand-held devices: 0
Total screens: 3500
Industry: Finance and insurance
PC environment: Windows XP, HP
Server environment: Solaris, Windows 2003, HP
DBMS: Oracle, Sybase
Address: Shamrock House, Molesworth Street, Wellington
Key IS projects this year: New release of the Eos System called
Purchasing and Planning; implementing Income Replacement
Calculations and Payments business rules from a legacy system to the
Eos System; the ‘ACC On-line Programme’.
A KEY GOAL of the Accident Compensation Corporation (ACC) is to
lift the trust and confidence of New Zealanders in ACC and the unique
role it plays in our society.
ACC has a range of initiatives within its current EMPOWER strategic
priorities. Key objectives over the coming 12 months include improving
service to levy-payers through implementing a channel and marketing
strategy; developing a future-proof service delivery model to free up
customer-facing staff from administration workload; and implementing
people strategies to aid in recruitment and retention.
Graeme Osborne, general manager, information management
group, says internally, ACC’s key challenge and focus is on achieving
greater operational effi ciency, while ensuring future business change
is managed as a series of strategic investments.
ICT is used to support this drive and ACC has invested in modern,
web-based technologies. An example is the EOS client and claims-management
solution based on Fineos, an Irish, Java-based n-tier application, and ORACLE Content
Management (previously Stellent) for web, intranet and content
management solutions. In 2008, ACC will work hard on e-business
initiatives under the banner of ‘ACC Online Programme’.
Other key ICT initiatives this year include implementation of a new
EOS Purchasing and Planning system, as well as transitioning Income
Replacement Calculations and Payments business rules from a legacy
system to the EOS System.
Osborne says the task management, scheduling and process
workfl ow tools with the EOS application are helping ACC’s 2000 frontline
staff provide a consistent high level of service.
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