Accident Compensation Corporation

Accident Compensation Corporation

2007 ranking: 34

Senior IS executive: Graeme Osborne, general manager, information management group

Reports to: Chief executive

Size of IS shop: 17

PCs: 3200

Mobile PCs: 300

Terminals: 0

Hand-held devices: 0

Total screens: 3500

Industry: Finance and insurance

PC environment: Windows XP, HP

Server environment: Solaris, Windows 2003, HP

DBMS: Oracle, Sybase

Address: Shamrock House, Molesworth Street, Wellington


Key IS projects this year: New release of the Eos System called

Purchasing and Planning; implementing Income Replacement

Calculations and Payments business rules from a legacy system to the

Eos System; the ‘ACC On-line Programme’.

A KEY GOAL of the Accident Compensation Corporation (ACC) is to

lift the trust and confidence of New Zealanders in ACC and the unique

role it plays in our society.

ACC has a range of initiatives within its current EMPOWER strategic

priorities. Key objectives over the coming 12 months include improving

service to levy-payers through implementing a channel and marketing

strategy; developing a future-proof service delivery model to free up

customer-facing staff from administration workload; and implementing

people strategies to aid in recruitment and retention.

Graeme Osborne, general manager, information management

group, says internally, ACC’s key challenge and focus is on achieving

greater operational effi ciency, while ensuring future business change

is managed as a series of strategic investments.

ICT is used to support this drive and ACC has invested in modern,

web-based technologies. An example is the EOS client and claims-management

solution based on Fineos, an Irish, Java-based n-tier application, and ORACLE Content

Management (previously Stellent) for web, intranet and content

management solutions. In 2008, ACC will work hard on e-business

initiatives under the banner of ‘ACC Online Programme’.

Other key ICT initiatives this year include implementation of a new

EOS Purchasing and Planning system, as well as transitioning Income

Replacement Calculations and Payments business rules from a legacy

system to the EOS System.

Osborne says the task management, scheduling and process

workfl ow tools with the EOS application are helping ACC’s 2000 frontline

staff provide a consistent high level of service.

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