IAG New Zealand

IAG New Zealand

2007 ranking: 47

Senior IS executive: Allan Dornan, chief information officer Reports to: Nick Hawkins, CEO

Size of IS shop: 125

PCs: 2600

Mobile PCs: 300

Terminals: 0

Hand-held devices: 100

Total screens: 3000

Industry: Finance and insurance

PC environment: Windows XP, IBM, HP

Server environment: Windows 2003; HP Unix; z/OS; HP Blade

DBMS: Oracle, SQL Server, DB2

Address: IAG House, 151 Queen Street, Auckland


Key IS projects this year: Webservice enablement; review of

outsourcing arrangements; upgrading of legacy platform.

A COMPETITIVE INSURANCE market with pressure on costs from an

increased frequency of weather-related claims, means high-quality IT

service and innovation are critically important to business success for

leading insurer IAG New Zealand. It trades under the State and NZI

insurance brands.

Allan Dornan, CIO, says profi table growth is a key business objective

for the coming fi nancial year. ICT will support this through lowering

transaction costs, giving staff better tools to help them deliver better

service and from a customer perspective, making IAG easier to do

business with.

“We have a vision to be New Zealand’s insurer of choice and we are

working hard to make that a reality. One of the things I’m very excited

about is our new range of ‘green’ insurance products, which have been

well received. Everyone in IAG is passionate about sustainability and

ICT is doing its bit through a number of initiatives, to reduce power

consumption, printing and travel costs,” says Dornan.

He says many New Zealand businesses have failed to invest in building

internet-based sales and service capabilities in the ways that European

and US fi rms have, but businesses can learn from them and catch up


“We are progressing towards a service-orientated architecture

and hope to achieve signifi cant benefi ts in terms of better systems

integration, component re-use and business agility,” says Dornan.

He says recruiting and retaining skilled staff remains a challenge for

the ICT team at IAG NZ.

“We are always looking for people to join the team in infrastructure

and software development. We have signifi cant investment in older

Cobol applications, but we are also doing some very exciting work in

the .net and SOA space.”

IAG is also reviewing outsourcing arrangements in 2008.

Join the CIO New Zealand group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.

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