Senior IS executive: Allan Dornan, chief information officer Reports to: Nick Hawkins, CEO
Size of IS shop: 125
Mobile PCs: 300
Hand-held devices: 100
Total screens: 3000
Industry: Finance and insurance
PC environment: Windows XP, IBM, HP
Server environment: Windows 2003; HP Unix; z/OS; HP Blade
DBMS: Oracle, SQL Server, DB2
Address: IAG House, 151 Queen Street, Auckland
Key IS projects this year: Webservice enablement; review of
outsourcing arrangements; upgrading of legacy platform.
A COMPETITIVE INSURANCE market with pressure on costs from an
increased frequency of weather-related claims, means high-quality IT
service and innovation are critically important to business success for
leading insurer IAG New Zealand. It trades under the State and NZI
Allan Dornan, CIO, says profi table growth is a key business objective
for the coming fi nancial year. ICT will support this through lowering
transaction costs, giving staff better tools to help them deliver better
service and from a customer perspective, making IAG easier to do
“We have a vision to be New Zealand’s insurer of choice and we are
working hard to make that a reality. One of the things I’m very excited
about is our new range of ‘green’ insurance products, which have been
well received. Everyone in IAG is passionate about sustainability and
ICT is doing its bit through a number of initiatives, to reduce power
consumption, printing and travel costs,” says Dornan.
He says many New Zealand businesses have failed to invest in building
internet-based sales and service capabilities in the ways that European
and US fi rms have, but businesses can learn from them and catch up
“We are progressing towards a service-orientated architecture
and hope to achieve signifi cant benefi ts in terms of better systems
integration, component re-use and business agility,” says Dornan.
He says recruiting and retaining skilled staff remains a challenge for
the ICT team at IAG NZ.
“We are always looking for people to join the team in infrastructure
and software development. We have signifi cant investment in older
Cobol applications, but we are also doing some very exciting work in
the .net and SOA space.”
IAG is also reviewing outsourcing arrangements in 2008.
Join the CIO New Zealand group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.