Senior IS executive: Peter Rosewarne, chief information officer Reports to: Deputy chief executive
Size of IS shop: 17
Mobile PCs: 70
Hand-held devices: 45
Total screens: 1357
Industry: Government and defence
PC environment: Windows 2000, HP
Server environment: Sun, Other Unix, Windows 2003, HP, IBM
DBMS: SQL, Sybase
Address: The Customhouse, 17-21 Whitmore Street, Wellington
Key IS projects this year: Knowledge management; enterprise restore
scoping and design of CusMod replacement.
CUSTOMS CANNOT PREDICT what organisational risks or opportunities
it will face, says CIO Peter Rosewarne, but the ability to use information
effectively is a prerequisite to delivering on all business themes.
“Data security continues to be a major driver and concern. Good
information underpins operational capacity, enabling the organisation
to make the most efficient use of resources. It provides the glue to
connect us to people and stakeholders and provides the link between
cause and effect — enabling us to see the relationship between our
strategies and interventions and the outcomes we deliver. Effective IT
systems also enable us to analyse and report on what we do to ensure
we can continue to enhance our effectiveness,” says Rosewarne.
He says unavailability of IT ‘talent’ in the market place is a concern
and like many public organisations NZ Customs Service will face “real
challenges” attracting and recruiting IT staff over the coming 12 to 18
In 2008, NZ Customs will develop systems designed to improve
border security to meet emerging international requirements. Other
business goals are to increase disruption to smuggler activity and
foster and promote legitimate trade.
Key IT projects include preparing for the replacement of Customs
main bespoke system (called CusMod), a business intelligence and
FMIS systems upgrade, along with work on virtualised server and
storage solutions. As with many government agencies, knowledge
management is receiving a special focus this year to meet requirements
around the Public Records Act.
NZ Customs conducts most IT functions in-house with the exception
of the data centre, help desk and host and PC maintenance that
are outsourced to Datacom. Network management is outsourced to
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