New Zealand Customs Service

New Zealand Customs Service

2007 ranking: Unlisted

Senior IS executive: Peter Rosewarne, chief information officer Reports to: Deputy chief executive

Size of IS shop: 17

PCs: 1242

Mobile PCs: 70

Terminals: 0

Hand-held devices: 45

Total screens: 1357

Industry: Government and defence

PC environment: Windows 2000, HP

Server environment: Sun, Other Unix, Windows 2003, HP, IBM

DBMS: SQL, Sybase

Address: The Customhouse, 17-21 Whitmore Street, Wellington


Key IS projects this year: Knowledge management; enterprise restore

scoping and design of CusMod replacement.

CUSTOMS CANNOT PREDICT what organisational risks or opportunities

it will face, says CIO Peter Rosewarne, but the ability to use information

effectively is a prerequisite to delivering on all business themes.

“Data security continues to be a major driver and concern. Good

information underpins operational capacity, enabling the organisation

to make the most efficient use of resources. It provides the glue to

connect us to people and stakeholders and provides the link between

cause and effect — enabling us to see the relationship between our

strategies and interventions and the outcomes we deliver. Effective IT

systems also enable us to analyse and report on what we do to ensure

we can continue to enhance our effectiveness,” says Rosewarne.

He says unavailability of IT ‘talent’ in the market place is a concern

and like many public organisations NZ Customs Service will face “real

challenges” attracting and recruiting IT staff over the coming 12 to 18


In 2008, NZ Customs will develop systems designed to improve

border security to meet emerging international requirements. Other

business goals are to increase disruption to smuggler activity and

foster and promote legitimate trade.

Key IT projects include preparing for the replacement of Customs

main bespoke system (called CusMod), a business intelligence and

FMIS systems upgrade, along with work on virtualised server and

storage solutions. As with many government agencies, knowledge

management is receiving a special focus this year to meet requirements

around the Public Records Act.

NZ Customs conducts most IT functions in-house with the exception

of the data centre, help desk and host and PC maintenance that

are outsourced to Datacom. Network management is outsourced to


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