Reports to: Greg James, director procurement, IS and business
Size of IS shop: 120
Mobile PCs: 3630
(including Blackberrys) 955
Total screens: 9815
PC environment: Windows XP, Dell
Server environment: Solaris, HP Unix, AIX, VMS, Windows 2003, Dell,
DBMS: Oracle, SQL
Address: 9 Princes Street, Auckland
Key IS projects this year: ERIS, a global trade documentation project.
FONTERRA IS THE world’s largest dairy exporter and the fifth largest
dairy company in the world. It exports 95 per cent of the New Zealand
CIO Chris Barendregt, who joined Fonterra in April 2006 and was
appointed CIO in July last year, says Fonterra’s current business strategy
has four key components: Ensuring Fonterra remains one of the
lowest cost, sustainable dairy co-operatives in the world; building
trusting partnerships with customers by being a multi-origin supplier
and more valuable relationships through supply chain integration
and innovation; leveraging cow-to-consumer expertise using locally
produced milk in high growth markets where it is not practical to use
New Zealand milk; and ensuring Fonterra products are the first choice
of customers and consumers wherever the organisation is in business.
In the coming 12 months, Fonterra will embark on significant ICT
projects to support and facilitate its business goals. These include a
focus on application consolidation based around total cost of ownership
and risk, server virtualisation, service-oriented architecture
foundations, network services in the cloud, data security and data
“Where risk sits in the application portfolio, and where total cost of
ownership reduction options exist, we will look at the opportunity to
focus on the business process layer fi rst through a service-oriented
architecture approach,” says Barendregt.
The data security project includes a review of security governance,
policy and standards, as well as increasing internal awareness and
education around data security. On the data storage and archiving front,
Barendregt says Fonterra has historically gathered data from numerous
applications and has not always been able to archive that data. An
ongoing archiving project and a tiered and transparent storage solution
are resolving these needs.
He says Fonterra’s relationship with ICT vendors and supply partners
is “a mixed bag” with the ICT competency and technical expertise of
vendors rating well, but the ability to apply new technologies and
methodologies to Fonterra’s specific business environment sometimes
falling short. ICT vendors tend to be focused on a ‘business as usual’
operational approach to supply and development, Barendregt claims.
Fonterra continues to be a significant outsourcer, using HCL for
application development and maintenance. EDS is used for infrastructure
management across desktop, midrange, storage and network
solutions. This includes the fi rst-level help desk for all Fonterra employees.
Outsourcing lessens pressure on Fonterra to source the right ICT
staff and enables the Fonterra ICT team to spend more time focused
on the future, says Barendregt.
On the communications front, Barendregt says Fonterra is committed
to a gradual approach to “utopia” — a unified communications
solution with an IP platform integrated to deliver presence.
Fonterra’s global network is managed by EDS, with a number of
different providers, some directly contracted by Fonterra. Barendregt
says Fonterra is generally satisfied with the performance of providers
and third-party suppliers, but would like increased transparency
in pricing and pricing reporting and a greater focus on infrastructure
capacity and utilisation management.
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