Transfield Services

Transfield Services

2007 ranking: 70

Senior IS executive: Alan Clist, NZ general manager information services Reports to: CEO

Size of IS shop: 20

PCs: 650

Mobile PCs: 570

Terminals: 80

Hand-held devices: 130

Total screens: 1430

Industry: Utilities and waste management

PC environment: Windows XP, HP

Server environment: Windows 2003, HP

DBMS: SQL, i-series

Address: Level 3, 277 Broadway, Newmarket, Auckland


Key IS projects this year: ERP consolidation, fi eld force automation.

TRANSFIELD SERVICES IS an international provider of operations,

maintenance, asset management and project management services.

New Zealand customers include Telecom NZ (Chorus), Transit NZ,

Transpower, and Housing New Zealand.

Transfield Services’ New Zealand general manager information

services, Alan Clist, says key business objectives for 2008 are to lift

total company performance to exceed customer and shareholder

expectations, and to work towards the strategic goal of being a worldclass

service provider.

He says any economic slowdown will further focus the business on

these strategic initiatives, with ICT assisting through standardising

processes and procedures, and providing key metrics to manage these


Clist says Transfield Services has found it advantageous to

standardise an SAP ERP solution with attached peripheral applications.

This allows the business to minimise the cost of change in an environment

where contracts are won and lost on a regular basis, and where

the business must adapt quickly on entering or exiting a contract.

Key ICT projects in the coming 12 months include ERP consolidation,

field force automation and migration, along with consolidation for

minor applications. Also on the agenda are wireless, mobile, business

continuity and knowledge management projects.

Clist says Transfield Services operates in a highly competitive environment

and relies on a distributed workforce. As such, mobility and other business

efficiencies are supported by ICT delivery competitive advantage.

In 2007 Transfield Services invested in Alcatel VoIP technologies and

the company continues to incrementally implement VoIP. Telecom is

the premier supplier of mobile and WAN telecommunication services.

Other key ICT vendor partners are Fujitsu, which looks after help

desk services and desktop support; Plan-B for back-up, and Datacom,

which manages Transfi eld Services data centres.

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