Senior IS executive: Alan Clist, NZ general manager information services Reports to: CEO
Size of IS shop: 20
Mobile PCs: 570
Hand-held devices: 130
Total screens: 1430
Industry: Utilities and waste management
PC environment: Windows XP, HP
Server environment: Windows 2003, HP
DBMS: SQL, i-series
Address: Level 3, 277 Broadway, Newmarket, Auckland
Key IS projects this year: ERP consolidation, fi eld force automation.
TRANSFIELD SERVICES IS an international provider of operations,
maintenance, asset management and project management services.
New Zealand customers include Telecom NZ (Chorus), Transit NZ,
Transpower, and Housing New Zealand.
Transfield Services’ New Zealand general manager information
services, Alan Clist, says key business objectives for 2008 are to lift
total company performance to exceed customer and shareholder
expectations, and to work towards the strategic goal of being a worldclass
He says any economic slowdown will further focus the business on
these strategic initiatives, with ICT assisting through standardising
processes and procedures, and providing key metrics to manage these
Clist says Transfield Services has found it advantageous to
standardise an SAP ERP solution with attached peripheral applications.
This allows the business to minimise the cost of change in an environment
where contracts are won and lost on a regular basis, and where
the business must adapt quickly on entering or exiting a contract.
Key ICT projects in the coming 12 months include ERP consolidation,
field force automation and migration, along with consolidation for
minor applications. Also on the agenda are wireless, mobile, business
continuity and knowledge management projects.
Clist says Transfield Services operates in a highly competitive environment
and relies on a distributed workforce. As such, mobility and other business
efficiencies are supported by ICT delivery competitive advantage.
In 2007 Transfield Services invested in Alcatel VoIP technologies and
the company continues to incrementally implement VoIP. Telecom is
the premier supplier of mobile and WAN telecommunication services.
Other key ICT vendor partners are Fujitsu, which looks after help
desk services and desktop support; Plan-B for back-up, and Datacom,
which manages Transfi eld Services data centres.