Senior IS executive: Warren Williams, information technology manager Reports to: Executive director, operations
Size of IS shop: 28
Mobile PCs: 350
Hand-held devices: 60
Total screens: 5042
Industry: Education services
PC environment: Windows XP, HP, IBM
Server environment: MSoft A/D, HP, IBM
Address: 1 Factory Road, Te Awamutu
Key IS projects this year: Capital replacement of PCs and printing
devices; national Cisco upgrade; VoIP; WAN and server upgrades;
disaster recovery and business continuity planning.
SUCCESSFULLY OPERATING IN a regulatory environment and
developing new educational offerings are key business objectives for
tertiary education provider Te Wananga o Aotearoa in 2008. TWOA
supports more than 150 sites nationally and purchases between 1000
and 1800 PCs every two years.
Warren Williams, information technology manager, says IT supports
the objectives of TWOA by providing centralised services, virtualised
resources, web-based learner support and multi-platform, as well as
national access to organisation information.
TWOA has a number of important IT projects underway in 2008. In
the main, these involve web projects and server virtualisation, disaster
recovery, VoIP, nationwide hardware replacement and CRM and Share-
Point projects. Williams says the business is also constantly looking to
technology to support, deliver and assist in achieving its strategic goals.
In 2008 these are service excellence for learning and teaching environments,
technology leadership and enhancing TWOA’s relationships
within the IT industry.
Williams says the IT department is focused on
increasing communication with other business units to share information,
provide expertise and guidance, along with increasing awareness
of how technology can help them achieve goals. “We have embarked
on technical workshops to assist this, allowing our customers to drive
and shape these workshops. They also expand on technology recently
introduced to the business,” says Williams.
There are a number of other business projects underway that also
involve IT and provide guidance and information. Williams says these
projects have institutional-wide impact, which means the IT team
must communicate risks, dependencies and impacts to aid in decision
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