Senior IS executive: David Veronese, general manager IT operations Reports to: Group director, business strategy and solutions
Size of IS shop: 50
Mobile PCs: 170
Hand-held devices: 20
Total screens: 1440
Industry: Business management and scientific services
PC environment: Windows XP, HP, Dell
Server environment: Windows 2003, 2000; HP
Address: 210 Oxford Terrace, Christchurch
Key IS projects this year: New group solution/core applications
replacement; network and infrastructure upgrade; PC and laptop
HOUSE OF TRAVEL is an online travel agent fully integrated and
supported with a chain of 90 ‘bricks and mortar’ outlets throughout
Key business objectives include constantly streamlining costs to
ensure House of Travel is able to continue to compete effectively in
today’s travel environment.
One of the most significant challenges is that customers can now
bypass traditional travel agency services to access global travel
suppliers directly online.
David Veronese, general manager IT operations, says balancing the
maintenance of legacy systems over the development of new solutions
is a particular challenge for the ICT team.
CRM business strategies and tools are critical as the business intelligence
gleaned from these tools can be leveraged to create tailored
travel packages with a difference. Examples include packages
targeted to meet specific hobbies and interests such as fitness, history
or attending live shows.
Customers also interact with House of Travel directly online and
Veronese says the business is dealing with exponential growth in
online travel sales. However, the online travel market is a low margin,
high volume market and susceptible to changes.
Faster delivery of travel information to travel retailers is a priority.
This has come about as customers expect instant confirmation of
accommodation and transport availability.
It is a light outsourcer with only PC maintenance outsourced to
Datacom. The company has a good relationship with telecommunications
supplier Telecom New Zealand, says Veronese.
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