Bank of New Zealand

Bank of New Zealand

2007 ranking: 19

Senior IS executive: Paul Tait, chief information officer Reports to: Adam Bennett, general manager banking delivery services

Size of IS shop: 320

PCs: 5300

Mobile PCs: 1685

Terminals: 385

Hand-held devices: 1268

Total screens: 8638

Industry: Finance and insurance

PC environment: Apple Mac; OS/2; Desktop Unix; Windows 2000, XP;

Dell; IBM

Server environment: AIX; HP Unix; SCO Unix; Sun; Windows 2000,

Windows 2003; HP Intel-based; xSeries, iSeries, zSeries

DBMS: DB2, Informix, Oracle, SQL, Sybase

Address: State Insurance House, 16 Willis Street, Wellington


Key IS projects this year: Refresh of key software solutions.

THE THREE CORE strategic priorities and focus areas for the BNZ Bank

in 2008 have been labelled Simplification, Culture, and New Revenue.

“There is a desire to pursue more effi cient processes, with customerservice

excellence always more of a driver than economic slowdown,”

says Paul Tait, CIO for the BNZ.

Challenges in the coming year include the ongoing tight labour market,

and the sub-prime economic issue with its flow-on impact on global financial markets.

Among other initiatives, the BNZ will continue to build its retail banking presence

through provision of service excellence, while offering customers new

and unique ways to save on fees and mortgage interest, as well as

ways to earn higher interest on funds on deposit.

The BNZ also has growth strategies around the youth, home loan,

and credit card markets in 2008, along with a key business challenge to

develop the ability to be as nimble as smaller niche banking players.

From an ICT perspective, the BNZ is concentrating on reuse of

components through a Services Oriented Architecture, as well as

strengthening online and mobile banking capabilities to meet the

ever-changing needs of the customer base. ICT is also used to reduce

materials and labour wastage and enable new revenue opportunities.

Two examples are a review of the placement of key infrastructure within

the Group; along with better leverage of telecommunications (the BNZ

recently released an IPTEL solution). Tait says the BNZ is also taking

advantage of new technologies such as IBM’s Z-series processors.

BNZ is a moderate outsourcer, with host maintenance, financial

systems and HR payroll and backup outsourced, and applications

development to Infinity Solutions and IBM. Network management is in

conjunction with TelstraClear.

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