Senior IS executive: Paul Tait, chief information officer Reports to: Adam Bennett, general manager banking delivery services
Size of IS shop: 320
Mobile PCs: 1685
Hand-held devices: 1268
Total screens: 8638
Industry: Finance and insurance
PC environment: Apple Mac; OS/2; Desktop Unix; Windows 2000, XP;
Server environment: AIX; HP Unix; SCO Unix; Sun; Windows 2000,
Windows 2003; HP Intel-based; xSeries, iSeries, zSeries
DBMS: DB2, Informix, Oracle, SQL, Sybase
Address: State Insurance House, 16 Willis Street, Wellington
Key IS projects this year: Refresh of key software solutions.
THE THREE CORE strategic priorities and focus areas for the BNZ Bank
in 2008 have been labelled Simplification, Culture, and New Revenue.
“There is a desire to pursue more effi cient processes, with customerservice
excellence always more of a driver than economic slowdown,”
says Paul Tait, CIO for the BNZ.
Challenges in the coming year include the ongoing tight labour market,
and the sub-prime economic issue with its flow-on impact on global financial markets.
Among other initiatives, the BNZ will continue to build its retail banking presence
through provision of service excellence, while offering customers new
and unique ways to save on fees and mortgage interest, as well as
ways to earn higher interest on funds on deposit.
The BNZ also has growth strategies around the youth, home loan,
and credit card markets in 2008, along with a key business challenge to
develop the ability to be as nimble as smaller niche banking players.
From an ICT perspective, the BNZ is concentrating on reuse of
components through a Services Oriented Architecture, as well as
strengthening online and mobile banking capabilities to meet the
ever-changing needs of the customer base. ICT is also used to reduce
materials and labour wastage and enable new revenue opportunities.
Two examples are a review of the placement of key infrastructure within
the Group; along with better leverage of telecommunications (the BNZ
recently released an IPTEL solution). Tait says the BNZ is also taking
advantage of new technologies such as IBM’s Z-series processors.
BNZ is a moderate outsourcer, with host maintenance, financial
systems and HR payroll and backup outsourced, and applications
development to Infinity Solutions and IBM. Network management is in
conjunction with TelstraClear.