Senior IS executive: Ken Tunnicliffe,technology director Reports to: Chief executive officer
Size of IS shop: 292
Mobile PCs: 979
Hand-held devices: 600
Total screens: 2837
Industry: Information — telecommunications
PC environment: Windows XP, HP, Dell
Server environment: HP Unix; Windows NT, XP; Solaris; Compaq;
Digital VAX; PDP; HP9000
DBMS: Informix, Oracle
Address: 20 Viaduct Harbour Avenue, Auckland
Key IS projects this year: Not disclosed.
COMPETITION IN THE local mobile market is intense, with customers
benef ting through the introduction of new products and services.
Vodafone New Zealand now has more than 2.24 million New
Zealanders as customers and in April 2008 launched the latest version
of its 3G mobile data network (HSPA), with maximum theoretical
download speeds of up to 7.2 Mbit/s.
Over the coming 12 months Vodafone will focus on integrating its
fi xed-line business ihug into the broader Vodafone family, as well as
continuing to meet customer needs.
As well, it will grow revenue, achieve cost reductions and evaluate
Vodafone’s position in the wider telco market.
Technology director Ken Tunnicliffe says challenges for IT include
ensuring the planned key technology projects that will make
Vodafone’s growth task easier are delivered on time and that implementation
does not adversely affect its quality of service.
“Good technology systems ensure we have good information
about our customers, so we can better serve them and deliver a
great Vodafone experience. With the introduction of the new billing
and CRM capability, our focus is now on creating new propositions to
deliver value to our customers,” says Tunnicliffe.
A moderate outsourcer, Vodafone sees the value in outsourcing
parts of its IT function in order to focus on business growth and
enabling IT projects.
IT functions outsourced include host and PC maintenance, IT
education, some applications development and HR payroll. IT
vendor partners include Nokia, Ericsson, Alcatel-Lucent, IBM, HP and
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