Vodafone New Zealand

Vodafone New Zealand

2007 ranking: 48

Senior IS executive: Ken Tunnicliffe,technology director Reports to: Chief executive officer

Size of IS shop: 292

PCs: 1258

Mobile PCs: 979

Terminals: 0

Hand-held devices: 600

Total screens: 2837

Industry: Information — telecommunications

PC environment: Windows XP, HP, Dell

Server environment: HP Unix; Windows NT, XP; Solaris; Compaq;

Digital VAX; PDP; HP9000

DBMS: Informix, Oracle

Address: 20 Viaduct Harbour Avenue, Auckland


Key IS projects this year: Not disclosed.

COMPETITION IN THE local mobile market is intense, with customers

benef ting through the introduction of new products and services.

Vodafone New Zealand now has more than 2.24 million New

Zealanders as customers and in April 2008 launched the latest version

of its 3G mobile data network (HSPA), with maximum theoretical

download speeds of up to 7.2 Mbit/s.

Over the coming 12 months Vodafone will focus on integrating its

fi xed-line business ihug into the broader Vodafone family, as well as

continuing to meet customer needs.

As well, it will grow revenue, achieve cost reductions and evaluate

Vodafone’s position in the wider telco market.

Technology director Ken Tunnicliffe says challenges for IT include

ensuring the planned key technology projects that will make

Vodafone’s growth task easier are delivered on time and that implementation

does not adversely affect its quality of service.

“Good technology systems ensure we have good information

about our customers, so we can better serve them and deliver a

great Vodafone experience. With the introduction of the new billing

and CRM capability, our focus is now on creating new propositions to

deliver value to our customers,” says Tunnicliffe.

A moderate outsourcer, Vodafone sees the value in outsourcing

parts of its IT function in order to focus on business growth and

enabling IT projects.

IT functions outsourced include host and PC maintenance, IT

education, some applications development and HR payroll. IT

vendor partners include Nokia, Ericsson, Alcatel-Lucent, IBM, HP and


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