Senior IS executive: Julia Raue, chief information officer Reports to: Rob McDonald, CFO
Size of IS shop: 207
Mobile PCs: 1744
Hand-held devices: 120
Total screens: 7038
Industry: Transport and warehousing
PC environment: Windows XP, Dell
Server environment: Windows 2003, Solaris, Linux, z/OS, IBM, HP,
DBMS: Oracle, SQL, DB2, MySQL
Address: 185 Fanshawe Street, Auckland
Key IS projects this year: Domestic business transformation (airport
self service/customer experience); server consolidation; cargo
management system; e-enablement for 777 and 787 fleet; IP over
VPN; disaster recovery programme.
THE ICT SERVICES team supporting Air New Zealand is dynamic
and fl exible in the face of increasing competition, concerns over
the environmental impact of air travel, a technology-based multimillion-
dollar effi ciency plan and variable travel and tourism trends.
CIO Julia Raue heads up an IT team of 207 staff delivering operational
improvements to the airline, particularly in the customer facing areas
of online and airport self-service experience.
Four years ago Air New Zealand generated around $150 million in online
sales from its sites, which used a third-party booking engine for domestic
flights and limited international fl ights. Online bookings have grown
exponentially since the airline’s development of a home-grown booking
engine released two years ago, which transformed the way customers use
Raue says Air New Zealand continues to re-set targets around
online revenue and is looking to provide even more capability, convenience
and functionality for customers online. Last fi nancial year Air New Zealand
surpassed $1 billion in online sales for the fi rst time within a fi nancial year.
The home-grown engine has also enabled the development of several of
Air New Zealand’s innovative online solutions for travellers. As well, the
company has won four ICT awards in the past 12 months for the online
booking engine, “Pimp my Plane” and “How Far Can I Go?” initiatives. Raue
says the awards reflected Air New Zealand’s commitment to delivering
world-leading online solutions to its customers.
She says the company is also gaining recognition as one of the most
coveted places to work in New Zealand for creative ICT enthusiasts.
Key ICT projects for the coming 12 months include a highly technology-
based multi-million-dollar effi ciency plan. It aims to remove up to
40 per cent of the normal travel time for the customer domestic experience,
through introducing technologies such as RFID tags and boarding
passes sent electronically to passengers’ mobile phones.
Replacement of existing domestic and international cargo systems will
also enhance the customer experience, increase effi ciency, reduce cost
and grow revenue. Infrastructure server virtualisation; IP over VPN and
disaster recovery are also part of the programme for 2008.
Air New Zealand outsources ICT functions including data centre
services and host maintenance to IBM, network management services to
Gen-i; desktop management to Axon and online sales web infrastructure
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