Air New Zealand

Air New Zealand

2007 ranking: 12

Senior IS executive: Julia Raue, chief information officer Reports to: Rob McDonald, CFO

Size of IS shop: 207

PCs: 5174

Mobile PCs: 1744

Terminals: 0

Hand-held devices: 120

Total screens: 7038

Industry: Transport and warehousing

PC environment: Windows XP, Dell

Server environment: Windows 2003, Solaris, Linux, z/OS, IBM, HP,


DBMS: Oracle, SQL, DB2, MySQL

Address: 185 Fanshawe Street, Auckland


Key IS projects this year: Domestic business transformation (airport

self service/customer experience); server consolidation; cargo

management system; e-enablement for 777 and 787 fleet; IP over

VPN; disaster recovery programme.

THE ICT SERVICES team supporting Air New Zealand is dynamic

and fl exible in the face of increasing competition, concerns over

the environmental impact of air travel, a technology-based multimillion-

dollar effi ciency plan and variable travel and tourism trends.

CIO Julia Raue heads up an IT team of 207 staff delivering operational

improvements to the airline, particularly in the customer facing areas

of online and airport self-service experience.

Four years ago Air New Zealand generated around $150 million in online

sales from its sites, which used a third-party booking engine for domestic

flights and limited international fl ights. Online bookings have grown

exponentially since the airline’s development of a home-grown booking

engine released two years ago, which transformed the way customers use

its sites.

Raue says Air New Zealand continues to re-set targets around

online revenue and is looking to provide even more capability, convenience

and functionality for customers online. Last fi nancial year Air New Zealand

surpassed $1 billion in online sales for the fi rst time within a fi nancial year.

The home-grown engine has also enabled the development of several of

Air New Zealand’s innovative online solutions for travellers. As well, the

company has won four ICT awards in the past 12 months for the online

booking engine, “Pimp my Plane” and “How Far Can I Go?” initiatives. Raue

says the awards reflected Air New Zealand’s commitment to delivering

world-leading online solutions to its customers.

She says the company is also gaining recognition as one of the most

coveted places to work in New Zealand for creative ICT enthusiasts.

Key ICT projects for the coming 12 months include a highly technology-

based multi-million-dollar effi ciency plan. It aims to remove up to

40 per cent of the normal travel time for the customer domestic experience,

through introducing technologies such as RFID tags and boarding

passes sent electronically to passengers’ mobile phones.

Replacement of existing domestic and international cargo systems will

also enhance the customer experience, increase effi ciency, reduce cost

and grow revenue. Infrastructure server virtualisation; IP over VPN and

disaster recovery are also part of the programme for 2008.

Air New Zealand outsources ICT functions including data centre

services and host maintenance to IBM, network management services to

Gen-i; desktop management to Axon and online sales web infrastructure

to OSS.

Join the CIO New Zealand group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.

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Tags MIS100

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