Senior IS executive: Ross Hughson, chief information officer Reports to: Colin MacDonald, deputy commissioner, business development and
Size of IS shop: 415
Mobile PCs: 1992
Hand-held devices: 200
Total screens: 10,301
Industry: Government and defence
PC environment: Linux; Windows 2000, XP, Vista; Acer; Dell; HP; IBM;
Server environment: Linux; MCP; Netware; Solaris; Windows 2000,
2003; Dell; HP; Sun; Unisys
DBMS: DMS, Oracle, Progress
Address: 12-22 Hawkestone Street Thorndon, Wellington
Key IS projects this year: Refresh of the IT strategy; re-alignment of
the IT structure (applications); XP upgrade; transformation of core
system “First”; implement a service management framework; Novell
upgrade; consolidation onto SAP platform for key capabilities such as
finance and HR; Progressing implementation of e-business strategy.
INLAND REVENUE ICT business objectives for 2008 are the continued
implementation of the Government legislative change programme,
e-business migration, stable and secure operation of core tax systems
and continued enhanced provision of information analytics.
CIO Ross Hughson says Inland Revenue has a full complement
of ICT-related projects scheduled for 2008; these include system
enhancements to support KiwiSaver, Student Loans and a Business Tax
Review, along with early evaluation and implementation of new business
intelligence, knowledge management and Siebel/Oracle CRM systems.
An ICT Strategy refresh is also underway, as is an ongoing
transformation of Inland Revenue’s legacy core system, called “FIRST”.
A service management framework is being implemented in 2008 and
key capabilities such as fi nance and HR will be consolidated into Inland
Revenue’s ERP platform.
Inland Revenue uses a VoIP network from TelstraClear and has 6500
VoIP handsets and a VoIP data network with video capacity. Inland
Revenue also uses online collaborative tools like Webex.
Inland Revenue is a heavy outsourcer. EDS provides host maintenance
and Unisys provides PC maintenance and helpdesk services.
Some applications development and support is outsourced to Deloitte,
as are financial systems support; and backup services and management
of the data centre are mainly outsourced to EDS and Unisys.
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