Inland Revenue Department

Inland Revenue Department

2007 ranking: 13

Senior IS executive: Ross Hughson, chief information officer Reports to: Colin MacDonald, deputy commissioner, business development and


Size of IS shop: 415

PCs: 8059

Mobile PCs: 1992

Terminals: 50

Hand-held devices: 200

Total screens: 10,301

Industry: Government and defence

PC environment: Linux; Windows 2000, XP, Vista; Acer; Dell; HP; IBM;


Server environment: Linux; MCP; Netware; Solaris; Windows 2000,

2003; Dell; HP; Sun; Unisys

DBMS: DMS, Oracle, Progress

Address: 12-22 Hawkestone Street Thorndon, Wellington


Key IS projects this year: Refresh of the IT strategy; re-alignment of

the IT structure (applications); XP upgrade; transformation of core

system “First”; implement a service management framework; Novell

upgrade; consolidation onto SAP platform for key capabilities such as

finance and HR; Progressing implementation of e-business strategy.

INLAND REVENUE ICT business objectives for 2008 are the continued

implementation of the Government legislative change programme,

e-business migration, stable and secure operation of core tax systems

and continued enhanced provision of information analytics.

CIO Ross Hughson says Inland Revenue has a full complement

of ICT-related projects scheduled for 2008; these include system

enhancements to support KiwiSaver, Student Loans and a Business Tax

Review, along with early evaluation and implementation of new business

intelligence, knowledge management and Siebel/Oracle CRM systems.

An ICT Strategy refresh is also underway, as is an ongoing

transformation of Inland Revenue’s legacy core system, called “FIRST”.

A service management framework is being implemented in 2008 and

key capabilities such as fi nance and HR will be consolidated into Inland

Revenue’s ERP platform.

Inland Revenue uses a VoIP network from TelstraClear and has 6500

VoIP handsets and a VoIP data network with video capacity. Inland

Revenue also uses online collaborative tools like Webex.

Inland Revenue is a heavy outsourcer. EDS provides host maintenance

and Unisys provides PC maintenance and helpdesk services.

Some applications development and support is outsourced to Deloitte,

as are financial systems support; and backup services and management

of the data centre are mainly outsourced to EDS and Unisys.

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