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New Zealand Lotteries Commission

New Zealand Lotteries Commission

2007 ranking: 72

Senior IS executive: Gary Safe, IT manager operations Reports to: Chief executive

Size of IS shop: 40

PCs: 1800

Mobile PCs: Not available

Terminals: Not available

Hand-held devices: 60

Total screens: 1860

Industry: Arts, entertainment and recreation

PC environment: Windows 2000, XP; Linux; Lenovo; Lottery POS

Server environment: Linux; AIX; Windows 2000, 2003; IBM

DBMS: DB2

Address: 117 Khyber Pass Rd, Auckland

Website: www.nzlotteries.co.nz

Key IS projects this year: Knowledge management, business

continuity, mobilisation.

NZ LOTTERIES IS constantly looking at innovative ways to distribute

its products — a present focus is deploying games over the internet

as NZ Lotteries has secured approval for taking its games, except for

Instant Kiwi, online.

E-channels are potentially important because making products

available online provides greater reach and customer convenience.

The NZ Lotteries website, presently corporate in focus and appearance,

is about to go through a revamp and will be re-modelled to

reflect the entertainment and ‘fun’ nature of its products.

NZ Lotteries is also investigating ways to leverage its retail distribution channel,

such as digital signage, and the broadcast of digital content via large

LCDs or plasma screens in stores.

Wayne Pickup, chief information officer, has just resigned and

information from this profile was provided by Gary Safe, IT manager

operations.

Retail technologies are critically important to the operation of

NZ Lotteries as the organisation has the largest distributed retail

network in the country. NZ Lotteries plans to use business intelligence

tools to discover more about the type of customers it has

and where and when they are buying — 10 million transactions per

month pass through the NZ Lotteries gaming network and increased

knowledge around those transactions will lead to smarter business

decisions.

Other areas of project focus include upgrading business intelligence

and CRM systems to manage the advent of internet gaming.

The biggest business continuity threat is not a telecommunications

outage, but a power outage. As a result, NZ Lotteries has a back-up

data centre, enough UPS to run its building for around 120 minutes

and access to diesel generators.

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