Senior IS executive: Gary Safe, IT manager operations Reports to: Chief executive
Size of IS shop: 40
Mobile PCs: Not available
Terminals: Not available
Hand-held devices: 60
Total screens: 1860
Industry: Arts, entertainment and recreation
PC environment: Windows 2000, XP; Linux; Lenovo; Lottery POS
Server environment: Linux; AIX; Windows 2000, 2003; IBM
Address: 117 Khyber Pass Rd, Auckland
Key IS projects this year: Knowledge management, business
NZ LOTTERIES IS constantly looking at innovative ways to distribute
its products — a present focus is deploying games over the internet
as NZ Lotteries has secured approval for taking its games, except for
Instant Kiwi, online.
E-channels are potentially important because making products
available online provides greater reach and customer convenience.
The NZ Lotteries website, presently corporate in focus and appearance,
is about to go through a revamp and will be re-modelled to
reflect the entertainment and ‘fun’ nature of its products.
NZ Lotteries is also investigating ways to leverage its retail distribution channel,
such as digital signage, and the broadcast of digital content via large
LCDs or plasma screens in stores.
Wayne Pickup, chief information officer, has just resigned and
information from this profile was provided by Gary Safe, IT manager
Retail technologies are critically important to the operation of
NZ Lotteries as the organisation has the largest distributed retail
network in the country. NZ Lotteries plans to use business intelligence
tools to discover more about the type of customers it has
and where and when they are buying — 10 million transactions per
month pass through the NZ Lotteries gaming network and increased
knowledge around those transactions will lead to smarter business
Other areas of project focus include upgrading business intelligence
and CRM systems to manage the advent of internet gaming.
The biggest business continuity threat is not a telecommunications
outage, but a power outage. As a result, NZ Lotteries has a back-up
data centre, enough UPS to run its building for around 120 minutes
and access to diesel generators.
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