Auckland City Council

Auckland City Council

2007 ranking: 45

Senior IS executive: Ian Rae, chief information officer Reports to: General manager, organisation performance

Size of IS shop: 80

PCs: 2585

Mobile PCs: 203

Terminals: 0

Hand-held devices: 266

Total screens: 3054

Industry: Government and defence

PC environment: Windows XP, HP

Server environment: Solaris; Windows 2000, 2003; HP; IBM; Sun


Address: 1 Greys Avenue, Auckland


Key IS projects this year: Decommissioning of several lines of business

systems (with functionality going into corporate applications); CRM

expansion; continued integration/s between corporate applications

including implementation of an enterprise bus; geospatial system

developments; printed output consolidation; planning and

performance reporting technology; HR information system.

“GOOD CORE SERVICES and facilities are important foundations and

technology is an important key to creating an effi cient and capable

council,” says Ian Rae, chief information offi cer of the Auckland

City Council.

A few examples of how ICT positively impacts the work of Auckland

City Council include use of modelling technologies to help planners

and project managers assess transport choices for the city, as well as

increased ICT competency in the community through the experiences

gained at library learning centres and areas of free internet access.

Rae says from an administrative point of view, ICT also facilitates

greater levels of customer self service with lower levels of staff intervention,

along with reduced administrative expenses. He says a major

ICT infrastructure ‘rethink’ in recent years has generated a number of

new and ongoing projects for 2008.

These include decommissioning several lines of business systems,

a CRM system expansion and continued integration between corporate

applications. The Council will also introduce an Enterprise Application

Integration layer into its technical landscape and grow and consolidate its geospatial systems.

The council has a core set of applications that include SAP for ERP

functions and GE Smallworld and ArcGIS for geospatial applications.

Filenet is used for content management and Pathway to support core

local government systems.

Planning and performance reporting technology and an upgrade to

HR systems are also on the agenda for 2008.

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