Senior IS executive: Ian Rae, chief information officer Reports to: General manager, organisation performance
Size of IS shop: 80
Mobile PCs: 203
Hand-held devices: 266
Total screens: 3054
Industry: Government and defence
PC environment: Windows XP, HP
Server environment: Solaris; Windows 2000, 2003; HP; IBM; Sun
DBMS: SQL; MaxDB
Address: 1 Greys Avenue, Auckland
Key IS projects this year: Decommissioning of several lines of business
systems (with functionality going into corporate applications); CRM
expansion; continued integration/s between corporate applications
including implementation of an enterprise bus; geospatial system
developments; printed output consolidation; planning and
performance reporting technology; HR information system.
“GOOD CORE SERVICES and facilities are important foundations and
technology is an important key to creating an effi cient and capable
council,” says Ian Rae, chief information offi cer of the Auckland
A few examples of how ICT positively impacts the work of Auckland
City Council include use of modelling technologies to help planners
and project managers assess transport choices for the city, as well as
increased ICT competency in the community through the experiences
gained at library learning centres and areas of free internet access.
Rae says from an administrative point of view, ICT also facilitates
greater levels of customer self service with lower levels of staff intervention,
along with reduced administrative expenses. He says a major
ICT infrastructure ‘rethink’ in recent years has generated a number of
new and ongoing projects for 2008.
These include decommissioning several lines of business systems,
a CRM system expansion and continued integration between corporate
applications. The Council will also introduce an Enterprise Application
Integration layer into its technical landscape and grow and consolidate its geospatial systems.
The council has a core set of applications that include SAP for ERP
functions and GE Smallworld and ArcGIS for geospatial applications.
Filenet is used for content management and Pathway to support core
local government systems.
Planning and performance reporting technology and an upgrade to
HR systems are also on the agenda for 2008.
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