New Zealand Fire Service

New Zealand Fire Service

2007 ranking: 82

Senior IS executive: Alma Hong, chief information officer Reports to: Brett Warwick, chief financial officer

Size of IS shop: 36

PCs: 846

Mobile PCs: 250

Terminals: 500

Hand-held devices: 60

Total screens: 1656

Industry: Health and community services

PC environment: Windows 2000, XP; Acer; HP; Toshiba

Server environment: Windows 2003, HP

DBMS: Oracle, SQL

Address: Level 9, 80 The Terrace, Wellington


Key IS projects this year: Data and information architecture (part

of enterprise architecture); unifi ed communications; digital radio

replacement programme (in partnership with the Police); mobile

computing (enabled by spatial capability).

THE NZFS’ CURRENT operational challenges include the need to

meet new legislative requirements; increase the level of fi re safe

practices in New Zealand; meet increased community expectations

to attend non-fi re events; and support communication across the


In addition to PC equipment, voice and data networks, NZFS

manages a telecommunication network of more than 10,000 pagers,

4000 hand-held radios, 1700 mobile radios in vehicles and stations.

The in-house Information, Communications and Technology Service

(ICTS) team also manages more than 10,000 user accounts servicing

full-time staff and volunteer fire fighters.

Fire Service staff and volunteers rely on information through the

Fire Service intranet (FireNet), including policies, rosters, leave applications

and daily task management. ICTS also supports management

applications including the Station Management System, SMART suite

of spatial applications, JD Edwards ERP and Cognos business intelligence

systems, and web applications. The help desk is co-sourced

with Gen-i, while 111 fire calls are managed through the Police/Fire

communications centre.

Key focuses in 2008 include an enterprise architecture project

involving the convergence of spatial technologies and text-based

applications and a solid data and information architecture, enabling

a range of mobile computing activities including mobile office,

command units equipped for cross-emergency

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