Senior IS executive: Tracy Voice, general manager IT Reports to: Chief executive, postal services
Size of IS shop: 170
Mobile PCs: 600
Hand-held devices: 300
Total screens: 4800
Industry: Transport and warehousing
PC environment: Windows 2000 moving to XP, IBM, Lenovo
Server environment: Windows 2003, IBM
DBMS: Oracle, SQL
Address: New Zealand Post House, 7-27 Waterloo Quay, Wellington
Key IS projects this year: Removal of Novell; XP rollout; application
portfolio strategy — inclusive of rationalisation.
REVENUE GROWTH AND optimised costs are key business goals in
2008 for the state-owned enterprise NZ Post, along with the
straightforward business objective of being customer-driven.
Challenges include agility to respond to the market and internal
capability — the latter being currently affected by the national skills
NZ Post has 325 PostShops and 663 PostCentres and handles 140
different payments to around 80 different agencies through its retail
network. NZ Post subsidiary Datamail Group prints and produces a
third of the business mail sent out in New Zealand and hosts more than
500,000 documents online. The ECN Group, another New Zealand
Post subsidiary, provides e-commerce services to more than 2000
organisations around Australasia.
New Zealand Post continues to undergo internal change designed
to enable it to increase focus on its customer base. This change has
seen the ICT function folded into the Postal Services Group under
Postal Services chief executive Peter Fenton, who Tracy Voice, general
manager IT reports to.
NZ Post’s service-oriented share infrastructure (SOSI) is based on
Red Hat Enterprise Linux Advanced Server, Oracle Application Server
10g and the Oracle Database 10g Enterprise Edition. NZ Post has Microsoft
Exchange as a service, as well as Oracle as a service, and is building
an SQL service and an internet service.
The decision to move to a service oriented model was driven by lack
of agility of existing infrastructure, along with high operating costs due to
escalating maintenance costs of aging Sun hardware and an Oracle licensing
model based on price-per-CPU. Voice says ICT governance has been a
focus for NZ Post over the past 12 months bridging the gap between business and ICT.
Join the CIO New Zealand group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.