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MIS 100 2007(41-60)

MIS 100 2007(41-60)

The 2007 edition of the definitive guide to New Zealand's largest IT organisations is now online.

* Click on the triangle symbols to reveal the information for each organisation.

Hide details for 41 Waikato Institute of Technology41 Waikato Institute of Technology

2006 Ranking: 50

Senior IS executive: Wayne Stewart, chief information officer

Reports to: CEO and director, Support Services

Size of IS shop: 32

PCs: 1857

Mobile PCs: 175

Terminals: 10

Hand-held devices: 30

Total screens: 2072

Industry: Education services

PC environment: Apple Mac, Windows XP, HP

Server environment: Apple Mac, Linux, Windows 2003, HP Others

DBMS: SQL, Oracle

Address: Gate 5 Tristram Street, Block B, Hamilton

Website: www.twp.ac.nz

Key IS projects this year: Not disclosed.

Hamilton-based, the Waikato Institute of Technology (Wintec) has seven main campuses and a desire to develop strong collaborative links with other organisations wherever there is seen to be a mutual advantage.

Underlining this need is increased competition and less certainty over existing revenue streams. Potential overruns in capital cost projects mean Wintec spends carefully in all areas, including IT.

CIO Wayne Stewart says IT provides a vehicle to create new opportunities and enhance existing product offerings for Wintec. “In addition IT is seen as the enabler for many of the strategic business projects and the IT department works closely with all aspects of the business on these projects.”

Stewart says the fact Wintec IT initiatives are well supported at a senior management level and IT and business strategies remain closely aligned, is important during times of economic uncertainty when IT is looked upon to provide more cost effective solutions and to deliver a more nimble organisation, able to react quickly in the face of economic pressures.

K4, Wintec’s Computer Drop-in Centre is available to students to support and enhance course work, and for the preparation and printing of assignments. Students access the centre by swiping a current student ID card.

In the past year, Wintec has continued implementation of business intelligence and process management projects, and a further rollout of Microsoft Dynamics CRM and Microsoft SharePoint Portal based applications. Other major IT projects were further development of its portal including the addition of more portal based applications designed to provide greater accessibility to information and systems to Wintec staff and students; migration of legacy systems from Oracle to Microsoft SQL Server; and infrastructure upgrades including hardware replacements.

Stewart says the Institutes of Technology and Polytechnics will collaborate more in coming years in curriculum development and delivery and IT will have a major role in enabling this collaboration.

Hide details for 42 APN Holdings NZ42 APN Holdings NZ

2006 Ranking: 45

Senior IS executive: Darren Turner, chief technology officer

Reports to: Head of group services

Size of IS shop: 60

PCs: 2550

Mobile PCs: 220

Terminals:0

Hand-held devices:70

Total screens: 2840

Industry: Information

PC environment: Apple Mac; Windows 2000, XP; Dell

Server environment: Apple; Linux; Solaris; VMS; Windows 2000, 2003; Dell; Sun; Compaq

DBMS: SQL, Sybase

Address: 46 Albert Street, Auckland

Website: www.apn.com.au

Key IS projects this year: VoIP; financial, CRM and business intelligence systems; server virtualisation.

Australasian publisher APN News & Media, publisher of The New Zealand Herald and many other titles, requires flexible technology that allows the business to quickly adapt and respond to market changes. In New Zealand this is the task of the IT team, headed by chief technology officer Darren Turner.

Turner says that IT management works closely with the business to develop a technology strategy that supports the business strategy. Senior management and business owners understand the important role IT plays in business success “completely”, says Turner.

A key focus of APN NZ is for new product developments to continue to drive revenues in a market which is becoming tougher. Turner says there is an expectation that IT will be more creative in order to meet these challenges and key applications are now centralised and run across the WAN. “We have achieved a stable operating environment and are now focused on hardware refreshes and system upgrades, whilst other media companies are still implementing new core production technologies and rolling them out.”

On the telecommunications front, Turner says APN makes the most of GPRS mobile technologies from Vodafone. Turner says mobile technologies increasingly provide a competitive edge for media companies, such as in securing on-the-spot photos. “You can have a photo for your paper transmitted in five or 30 minutes, depending on the mobile technology you use.”

APN NZ uses Telecom for WAN voice and data, and a VoIP solution from Nortel is being rolled out. Whilst the media industry is sensitive to data integrity breaches, Turner says there is a place for 802.11-based wireless technologies provided restrictions are in place.

In the next 12 months, APN will embark on IT projects around financial, CRM and business intelligence systems, and will use VMWare for a dedicated server virtualisation project. APN will also continue to focus on expanding existing disaster recovery and business continuity plans.

Hide details for 43 Foodstuffs South Island43 Foodstuffs South Island

2006 ranking: 47

Senior IS executive: Phil Wright, GM of information technology

Reports to: Steve Anderson, CEO

Size of IS shop: 65

PCs: 800

Mobile PCs: 75

Terminals: 750

Hand-held devices: 800

Total screens: 2425

Industry: Wholesale and retail trade

PC environment: Windows XP, IBM

Server environment: OS400, Windows 2003, AIX, IBM

DBMS: DB2, Interbase, SQL

Address: 165-169 Main North Road, Papanui, Christchurch

Website: www.foodstuffs.co.nz

Key IS projects this year: SAP implementation, POS hardware replacement programme; e-commerce initiatives.

Based in Christchurch, Foodstuffs South Island is one of three separate, regionally based and retailer owned co-operative companies of the Foodstuffs organisation.

General manager IT Phil Wright says due to margin realities, IT plans and goals must align with business objectives to be justified. In 2007, IT projects meeting that criterion include a significant SAP implementation, point of sale hardware refresh and the introduction of self checkout in some retail stores. Not surprisingly, point of sale systems (POS) are a priority, and the refresh programme of 40-plus stores will see the introduction of operator touch screens and LCD customer displays.

Wright says data warehouse systems leverage business intelligence and Cognos technologies do a good job of supporting that process. One goal for 2007 is to continue to derive benefit from the data warehouse and Wright says SAP tools will provide better integrated data and business efficiencies.

“Eighteen months ago we conducted a strategic review looking at what we needed over the next five years and SAP was the best overall option for us,” says Wright.

On the telecommunications front, Wright says both Telecom and Vodafone perform well in respect of the services they provide, but echoes other CIOs in saying he would like telecommunications providers to do a better job of seeing telecommunications needs from the customers’ perspective and tailoring products and services rather than providing set offerings. “We do find the services reasonably reliable, although one challenge is the bandwidth available to our Four Square stores in rural areas.”

Meanwhile, Foodstuffs South Island’s use of mobile technology to access office communication systems has expanded with staff using laptops and 3G or PDA devices. Wright says mobile device use depends on whether the individual needs a full screen and keyboard, or just basic email and calendar. “So we provide a narrow range rather than one solution fits all.”

Hide details for 44 Farmers Trading Company44 Farmers Trading Company

2006 ranking: 37

Senior IS executive: Ray Vagha, IT operations manager

Reports to: Chief financial officer, Michael Power

Size of IS shop: 34

PCs: 1300

Mobile PCs: 110

Terminals: 480

Hand-held devices: 670

Total screens: 2560

Industry: Wholesale and retail trade

PC environment: Windows NT, XP; HP; IBM

Server environment: AIX; Windows 2000, 2003; xSeries, pSeries; HP

DBMS: Oracle, SQL

Address: 21 Laidlaw Way, Flat Bush, Auckland

Website: www.farmers.co.nz

Key IS projects this year: New point of sale system implementation; systems management and monitoring platform implementation.

The Farmers Trading Company — or “Farmers” as it is known —operates more than 55 department stores in rural and city locations around the country.

First established by Robert Laidlow as a catalogue mail order company in 1909, Farmers is now a modern department store and a leading fashion and home retailer in New Zealand.

Ray Vagha, IT operations manager, says Farmers has dramatically changed its IT landscape over the last few years, moving away from a frame-relay network and mainframe-based applications. A new IP-based WAN was introduced and SAP has been implemented for finance, warehouse management and the core retail functions. Applications are delivered through a thin-client environment running on a partially virtualised back-end, improving the performance, support and business continuity capabilities.

On top of the SAP system, Farmers has established an enterprise application architecture based on SOA, using Microsoft tools like Visual Studio, BizTalk and SQL. This will allow Farmers to react quickly to changes in the business environment.

In early 2007, Farmers completed implementation of the new POS system in all stores including a replacement of the wireless infrastructure in each store. “We will be implementing Tivoli and Altiris tools to improve and where appropriate automate the monitoring, management and support of the IT environment,” says Vagha.

Hide details for 45 Auckland City Council45 Auckland City Council

2006 ranking: 51

Senior IS executive: Ian Rae, chief information officer

Reports to: General manager, organisation performance

Size of IS shop: 66

PCs: 2450

Mobile PCs: 215

Terminals: 0

Hand-held devices: 225

Total screens: 2890

Industry: Government and defence

PC environment: Windows XP, HP

Server environment: Solaris; Windows 2000, 2003; HP; IBM; Sun

DBMS: SQL, MaxDB

Address: 1 Greys Avenue, Auckland

Website: www.aucklandcity.govt.nz

Key IS projects this year: CRM, content management, infrastructure and system version upgrades.

In addition to making monumental decisions about rugby stadiums, the Auckland City Council works at its long-term vision for Auckland to be the “First City of the Pacific”.

“We see good core services and facilities as an important foundation for our long-term services, and technology is an important key to creating an efficient and capable council that delivers valued services,” says CIO Ian Rae.

Around one-third of New Zealanders live and work in Auckland. Rae says the council has reached a point where it needed to rethink the role of IT applications, database management and other infrastructure components, and look at service-oriented development.

In 2007, the main challenge is the need to prioritise IT projects and activities and decide the right activities, given resource constraints and responsibilities. Fortunately, says Rae, the council has built a capable infrastructure over recent years to support service delivery.

The council expects telecommunication sector legislation and changes to provide more opportunities for people to access services electronically – both from cost and choice perspectives – and ebusiness, wireless and mobilisation projects are all planned for 2007.

Also on the IT agenda is an investment in CRM software and supporting systems and business processes, server virtualisation, VoIP and ERP extension. Wireless technologies will be extended to provide efficiencies for field workers. Rae says the council will introduce an enterprise application integration layer into its technical landscape and grow and consolidate its geospatial systems. The council has a core set of preferred applications that include SAP for ERP functions including warehousing and reporting and GE Smallworld and ArcGIS for geospatial applications.

Hide details for 46 New Zealand Racing Board46 New Zealand Racing Board

2006 Ranking: 40

Senior IS executive: Chris Corke, chief information officer

Reports to: Graeme Hansen, CEO

Size of IS shop: 75

PCs: 400

Mobile PCs: 120

Terminals: 2000

Hand-held devices: 40

Total screens: 2560

Industry: Arts, entertainment and recreation

PC environment: Windows 2000, XP; Silicon Systems, Sony Vaio, Toshiba, Dell

Server environment: Linux; Novell; OS2; Windows 2000, 2003, NT; Silicon Systems; IBM; HP

DBMS: Oracle, SQL, Sybase

Address: 106-110 Jackson Street, Petone, Wellington

Website: www.nzracingboard.co.nz

Key IS projects this year: MS Exchange 2007; CRM; infrastructure enhancements

The New Zealand racing industry, which includes the racing of thoroughbred and harness horses and greyhounds, generates around 1.3 per cent of the gross domestic profit or around $1.4 billion per year. The New Zealand Racing Board (NZRB) is the organisation behind all New Zealand racing and betting and the owner of the TAB brand.

CIO Chris Corke says the IT systems that support New Zealand racing need to be streamlined and efficient, providing a robust and proactive service for the market.

“Increasingly innovative approaches to business problems are important, as is the ability to step outside the square and be a leader and not a follower. We are interested in leveraging IT to create re-usable business value through keystone technology changes. Towards this, there is a need to ensure the business and IT is fully integrated and that the IT solutions delivered fully match business needs,” says Corke.

IT projects on the agenda for 2007 include an investment in business intelligence tools, a financial systems upgrade and evaluation of CRM system options and benefits. While investigation into VoIP technologies is not a priority in 2007, continued investment in 802.11-based and cellular wireless technologies is. Like many organisations, NZRB is also completing a disaster recovery system upgrade and reviewing business continuity plans this year.

Most IT functions for the NZRB are performed in-house. An exception is applications development, which is partially outsourced to developers Catalyst, Synergy and Optimation.

Hide details for 47 IAG New Zealand47 IAG New Zealand

2006 ranking: 44

Senior IS executive: James Dring, chief information officer

Reports to: Nick Hawkins, CEO

Size of IS shop: 200

PCs: 2190

Mobile PCs: 200

Terminals: 0

Hand-held devices: 80

Total screens: 2470

Industry: Finance and insurance

PC environment: Windows XP, IBM, HP

Server environment: Citrix PS4, HP Blade

DBMS: Oracle

Address: IAG House, 151 Queen Street, Auckland

Website: www.iag.co.nz

Key IS projects this year: Personal insurance product line system replacement; commercial insurance product line system replacement; replacement of DR data centre.

Retaining and growing core business is a key business objective for IAG New Zealand, which trades under the State and NZI brands. CIO James Dring says ICT will support that through initiatives including system rationalisation and retirement of a legacy system.

“We have a new vision statement, part of which is to be New Zealand’s leading insurer from a customer advocacy perspective and New Zealand’s insurer of choice. IT initiatives that will help support and deliver that vision includes a focus on e-commerce development, a new personal insurance product line system and a more sophisticated insurance rating system for commercial customers.”

He says businesses that can benefit from the online channel need to first understand the online information needs of different market segments, and how to service those needs cost effectively from an IT systems point of view. “Towards this, we are moving to a service oriented architecture strategy to ensure the new software modules we are building are reusable in the market.”

Recruiting and retaining skilled IT staff remains the “number one” challenge for the IT team at IAG NZ, and there is a “real lack” of available talent. Dring says IAG NZ has a large in-house IT training programme and invests heavily in the development of internal people.

IAG NZ has completed a number of IT projects in recent years, and is about to reduce and optimise IT spend as a result.

IAG has a new site in Christchurch with gigabyte Ethernet connection to desktops and 10 gigabyte connections in data halls. It has 550 staff and houses the disaster recovery centre.

Dring says network services to the new site are “right up there as fast we can go” because IAG prefers to work strategically with an eye to future needs. “Too many organisations are only working tactically; they stay on a treadmill of hardware refreshes instead of taking a longer-term view.”

Hide details for 48 Vodafone New Zealand48 Vodafone New Zealand

2006 Ranking: 49

Senior IS executive: Ken Tunnicliffe, technology director

Reports to: Chief executive officer

Size of IS shop: 292

PCs: 1108

Mobile PCs: 792

Terminals: 0

Hand-held devices: 600

Total screens: 2350

Industry: Information - telecommunications

PC environment: Windows XP, HP, Dell

Server environment: HP Unix; Windows NT, XP; Sun; Compaq; Digital VAX; PDP; HP9000

DBMS: Informix, Oracle

Address: 20 Viaduct Harbour Avenue, Auckland

Website: www.vodafone.co.nz

Key IS projects this year: Not disclosed.

Competition in the New Zealand mobile market is intense, with customers benefiting through the introduction of new products and services. Vodafone New Zealand now has more than two million customers in New Zealand and in September 2006 launched the latest version of its 3G mobile data network. Over the coming 12 months, Vodafone will focus on meeting customer needs as well as growing revenue, achieving cost reductions and evaluating moving the Vodafone market beyond mobile-only technologies and services.

Vodafone Technology Director Ken Tunnicliffe says challenges for the Vodafone IT team include ensuring the planned key technology projects that will make Vodafone’s growth task easier, are delivered on time and that implementation does not adversely affect Vodafone’s quality of service.

“Good technology systems ensure we have good information about our customers so we can better serve them and deliver a great Vodafone experience. Our challenge is to enable that great customer experience through delivery of new IT services, whilst maintaining a balance between a focus on current customer needs and the need for speed of delivery,” says Tunnicliffe.

In 2007, Vodafone will undertake IT projects including a hardware upgrade and a continued investment in knowledge management systems.

A moderate outsourcer, Vodafone sees the value in outsourcing parts of its IT function in order to focus on business growth and enabling IT projects. IT functions outsourced include host and PC maintenance, IT education, some applications development and HR payroll. IT vendor partners include Fulcrum and Booz Allen Hamilton for business intelligence and reporting projects, and Teradata for data warehousing.

Hide details for 49 PGG Wrightson49 PGG Wrightson

2006 ranking: 57

Senior IS executive: Kevin Winders, CIO

Reporting to: CFO

Size of IS shop: 18

PCs: 0

Mobile PCs: 600

Terminals: 1700

Hand-held devices: 50

Total screens: 2350

Industry: Agriculture

PC environment: Windows CE

Server environment: Wyse, Toshiba, HP, Windows 2003

DBMS: SQL

Address: 149 Vogel Street, Dunedin

Website: www.pggwrightson.co.nz

Key IS projects this year: Extension of mobile technologies and field force automation tools.

The merger between Pyne Gould Guinness (PGG) and Wrightson, New Zealand’s largest rural servicing provider, required significant business and IS division restructuring in 2006.

Chairman Bill Baylis says board and management attention since the merger has been focused on bringing the operations together whilst ensuring continuity and performance for clients. Businesses within PGG Wrightson have now been reorganised into three operating groups: Rural Services, financial Services and technology Services.

Changes required to complete the merger include the establishment of a senior management team, a single set of administrative and IT systems and a new corporate office in Christchurch.

The most visible change has been the re-branding of 150 properties in four months, along with the merging of 17 stores in the rural supplies network in the South Island and the closure of the former Wrightson corporate office in Wellington.

PGG Wrightson posted a net profit after tax of $12.9 million for the six months to 31 December 2006, compared with $5 million for the December 2005 half year. Operating profit was $16.8 million, compared with $13.9 million for the previous December half year, an increase of 21 per cent.

IT projects over the past 12 months have included investment in business intelligence, CRM and data warehousing systems. Other key projects continued to be field force mobility and website development. PGG Wrightson inherited a TelstraClear VoIP system and VoIP infrastructure as a result of the merger with PGG – this has since been discarded in favour of a Telecom OneOffice solution.

PGG Wrightson runs a purely thin client Citrix operating system environment on HP Blade servers. It is a light outsourcer and key IT functions are performed in-house. Exceptions are IT education, disaster recovery which is outsourced to Plan B, and some applications development.

Hide details for 50 Fairfax Media50 Fairfax Media

2006 Ranking: 46

Senior IS executive: Nigel Bailey, group operations manager

Reports to: Joan Withers, CEO

Size of IS shop: 70

PCs: 2200

Mobile PCs: 400

Terminals: 25

Hand-held devices: 25

Total screens: 2650

Industry: Information

PC environment: Windows 2000, XP; HP

Server environment: Unix; VMS; Windows 2000, 2003, XP; HP

DBMS: Oracle, SQL

Address: Level 2, Fairfax House, 110 Customs St West, AucklandWebsite: www.fairfaxmedia.co.nz

Key IS projects this year: Continuation of Genera ad production system; PABX upgrades; accounts receivable and billing.

Media organisation Fairfax Media is chasing EBIT and market share growth, amidst business challenges including the current economic environment and the recruitment and retention of a skilled workforce.

Nigel Bailey, group operations manager, says Fairfax always aims to implement IT systems that further leverage the valuable content assets of the business and deliver productivity and efficiency benefits. In recent years such systems have included new editorial and advertising systems, migration to a service oriented architecture, major network infrastructure upgrades, and the implementation of a group-wide intranet.

In 2007, planned key IT projects include PABX, digital asset management systems, an ERP and financial systems upgrade and, business intelligence tools to support data warehousing. There has been a significant financial investment in new HP desktop hardware at the front end and new production hardware at the back-end.

“We are focused on system consolidation and have consolidated a number of old VAX systems to an Alpha hardware server environment. There is also focus on better server redundancy, a serious investment in server virtualisation, and an increase in disaster recovery testing and servers for critical systems,” says Bailey.

Fairfax plans to invest in CRM tools this year, including sales force automation tools for selected business units. There is also a strategy to replace data archives with a single, digital-asset management system and to further leverage the group-wide intranet with portals to other systems for improved knowledge management.

On the telecommunications front the all new Fairfax telephony systems are IP-enabled but a move to VoIP is not imminent, says Bailey. Improved mobile communications are, however, and Fairfax will increase the number of staff who have access to mobile systems through laptops and hand-held devices.

Hide details for 51 Department of Labour51 Department of Labour

2006 ranking: 55

Senior IS executive: Pam Madgwick, director information

Reports to: Brian Sage, deputy secretary, corporate

Size of IS shop: 50

PCs: 2102

Mobile PCs: 400

Terminals: 210

Hand-held devices: 83

Total screens: 2795

Industry: Government and defence

PC environment: Windows 2000, 2003, XP; HP; Dell; IBM; Toshiba

Server environment: Windows 2000, 2003, NT; Dell; HP; IBM

DBMS: SQL

Address: Unisys House, 56 The Terrace, Wellington

Website: www.dol.govt.nz

Key IS projects this year: Infrastructure upgrade; business intelligence tools and systems; intranet redevelopment.

The Department of Labour’s primary role is to improve the performance of the labour market and so strengthen the economy and improve NZ’s standard of living.

Pam Madgwick, director information, says the operating model adopted in 2006 recognises that DoL needs to find ways to achieve its aims through the interaction and application of knowledge, influence and services. “By increasing our knowledge and monitoring changes in the labour market, we will be better placed to anticipate, respond and adapt to changes in the labour market. This in turn improves our ability to influence areas that are critical to the future functioning of the labour market and enables us to provide effective, efficient and more targeted services.”

The DOL information and business groups work together on projects to improve the enterprise’s information management capability and these include KM and business continuity.

Hide details for 52 Fisher & Paykel Appliances52 Fisher & Paykel Appliances

2006 ranking: 48

Senior IS executive: Andrew Cooke, vice president - information systems

Reports to: Chief financial officer

Size of IS shop: 55

PCs: 1500

Mobile PCs: 300

Terminals: 0

Hand-held devices: 160

Total screens: 1960

Industry: Manufacturing

PC environment: Windows NT, 2000, XP; Dell; Toshiba; Macintosh

Server environment: Solaris; Windows NT, 2000, 2003; OS/400;

Dell; HP; iSeries; Sun

DBMS: DB2, Oracle, SQL,Ingres

Address: 78 Springs Road, East Tamaki, Auckland

Website: www.fp.co.nz

Key IS projects this year: Not disclosed.

The international expansion of Fisher & Paykel in the past five years has changed the nature of the business. The US is now the largest revenue generator for the group, and the company has two production facilities in that country. Australia and New Zealand continue to be very important markets, and form the base for the business. Long-term, the growth in Europe will become more important. Tracking the business across different time zones and cultures presents other difficulties. Knitting local customs and practices together with the way the company wants to do its business also creates other challenges.

Fisher & Paykel Appliances designs, manufactures and markets a range of innovative household appliances. It includes two wholly owned subsidiary companies - Production Machinery that builds production equipment, and Dynamic Cooking Systems, a US company that manufactures indoor and outdoor cooking products.

Fisher & Paykel is listed on the New Zealand and Australian stock exchange and has manufacturing sites located in Auckland and Dunedin, New Zealand; Cleveland, Australia; Huntington Beach, California, and Clyde, Ohio, USA.

Financially, Fisher & Paykel Appliances Holdings Limited reported a profit after taxation of $63.9 million for the 2005/2006 year. Revenue for appliances exceeded $NZ1 billion for the first time after record sales in NZ, USA and Singapore. However, the appreciating New Zealand dollar, raw material prices, and rising interest rates all had a negative impact on performance.

CEO John Bongard said acquisition of Elba S.p.A, the European cookware business of De Longhi, will provide a platform for growth in Europe and balance its exposure in the US and ANZ markets.

Hide details for 53 Datacom Group53 Datacom Group

2006 ranking: 43

Senior IS executive: Steven Matheson, director

Reports to: Datacom Group board

Size of IS shop: 2100

PCs: 2150

Mobile PCs: 400

Terminals: 0

Hand-held devices: 0

Total screens: 2550

Industry: IT supplier

PC environment: Linux; Unix; Windows XP, Vista; HP, IBM

Server environment: Linux, Other Unix, VMS, Windows 2003, HP, IBM, Sun, iSeries, Digital Alpha

DBMS: IBM DB2, Oracle, SQL Server, MySQL

Address: 106 Vincent Street, Auckland

Website: www.datacom.co.nz

Key IS projects this year: Not disclosed.

As a significant supplier of IT services to the public and private sector in New Zealand and Australia, Datacom Group understandably ensures its own ICT systems are representative of what it can offer customers.

“We continue to strengthen existing ICT systems rather than approach improvements as new IT projects. It is a continual challenge for us to keep our systems ahead of the game considering the industry we are in,” says Steven Matheson, director for Datacom.

Revenue for the coming financial year is likely to be around $400 million, says Matheson. Datacom plans further financial growth in the next 12 months. In recent years, it has had a 15 to 18 per cent compounding growth rate and has a rapidly growing call centre in Kuala Lumpur, Malaysia.

An ICT focus this year is VoIP systems, which Matheson says achieve flexibility and reduce costs in specific areas of operation. Datacom has a hybrid VoIP network covering seven sites and this will be expanded this year according to business demand.

Streamlining business continuity and disaster recovery systems is another ongoing focus. Secure data centres running ITIL processes are located in Auckland, Wellington, Sydney and Melbourne with disaster recovery sites in Auckland and Christchurch.

Over the next year, Datacom will continue with internal developments in the area of workflow and tools automation and continue to extend wireless, mobile and VoIP infrastructure. Server virtualisation remains a priority where applicable, as does desktop and server replacements, more SANs and network infrastructure upgrades. On the software side, the emphasis is on service oriented architectures and making better use of legacy systems and databases.

Matheson says changes to telecommunications legislation will increase opportunities for better telecommunications solutions. Datacom currently has agreements with all the major telecommunications providers on behalf of the customers it supports and has increased telecommunications network capacity for internet bandwidth and inter-office and customer networks.

Hide details for 54 Otago District Health Board54 Otago District Health Board

2006 ranking: 52

Senior IS executive: John Tolchard, chief information officer (acting)

Reports to: Chief executive

Size of IS shop: 30

PCs: 1900

Mobile PCs: 200

Terminals: 0

Hand-held devices: 100

Total screens: 2200

Industry: Health and community services

PC environment: Windows 2000, XP; HP; IBM

Server environment: AIX; Linux; Tru64 Unix; Windows 2000; 2003;

Digital Alpha; Dell; IBM xSeries/pSeries

DBMS: Oracle, SQL

Address: 201 Great King Street, Dunedin

Website: www.otagohb.govt.nz

Key IS projects this year: Radiology information system; picture archiving and communications system; patient administration system; network infrastructure upgrade; VoIP.

A key goal of the Otago District Health Board is the development and implementation of a shared services model encompassing planning and funding, HR, finance and information systems portfolios between Otago and Southland DHBs.

“We are looking at development of a single desktop across two organisations, improved system resilience through removal of single points of infrastructure failure, and working with the business to ensure IT is aligned to the business objectives at all times,” says acting CIO John Tolchard.

The two DHBs can then benefit from improved efficiencies, a reduction in transactional costs and improved communications.

Projects planned for this year include FMIS and hardware upgrades, server virtualisation, a new VoIP system, the replacement of the patient administration system and implementation of a picture archiving and communications system.

Hide details for 55 Promina Group55 Promina Group

2006 ranking: 53

Senior IS executive: TBA

Reports to: Michael Wilkins, CEO

Size of IS shop: 180

PCs: 900

Mobile PCs: 317

Terminals: 852

Hand-held devices: 15

Total screens: 2084

Industry: Finance and insurance

PC environment: Windows 95, 98, 2000, XP; Compaq; IBM; Wyse

Server environment: AIX; HP Unix; OS4000; Windows 2000, 2003; Citrix; VMWare; Dell; IBM

DBMS: DB2, Informix, Oracle, SQL

Address: 48 Shortland Street, Auckland

Website: www.promina.co.nz

Key IS projects this year: Not disclosed.

Promina Group is to be de-listed as a public company following its takeover by Suncorp-Metway. The new organisation creates Australia’s second-biggest car and home insurer after IAG Insurance. The merger is also expected to provide Suncorp with the opportunity to leverage Promina’s established general insurance and financial services brands including AAMI and Vero.

Executive management changes in the past 12 months include the departure of former Promina New Zealand CIO Rob Flannagan, now CEO of Tower New Zealand. A new CIO appointment had not been announced for Promina Group in New Zealand as of press time. Promina continues to pursue a greater presence in the New Zealand broker market and direct markets and says regulation, taxation and the introduction of the KiwiSaver scheme are expected to create future growth opportunities here.

Hide details for 56 Christchurch City Council56 Christchurch City Council

2006 ranking: 60

Senior IS executive: Gavin Till, IM&CT manager

Reports to: Roy Baker, general manager corporate services

Size of IS shop: 130

PCs: 1706

Mobile PCs: 434

Terminals: 113

Hand-held devices: 125

Total screens: 2378

Industry: Government and defence

PC environment: Windows 2000, XP; Dell

Server environment: Windows 2000, 2003; HP

DBMS: SQL, Informix

Address: 163-173 Tuam Street, Christchurch

Website: www.ccc.govt.nz

Key IS projects this year: GEMS ERP replacement; systems supporting inspection and fee monitoring and collection of trade waste; enterprise asset management and telecommunications RFP.

Christchurch City Council is working towards developing Christchurch into a world-class boutique city – with a healthy environment and a strong economic base. IM & CT manager Gavin Till says ICT systems and staff support this goal through their projects, which this year include enterprise asset management and electronic document management; a web revamp and replacement for the legacy GEMS ERP system. Till says the impact of the new ERP will be “huge” as it will deliver fully integrated systems. “We will move from operating in separate silos to operating as one organisation. Some technologies, such as VoIP, will be considered as part of our planed telecoms RFP. “However, VoIP is no longer considered a priority on its own. More important this year is a revision of the council’s web content management system and the information framework it delivers to our customers.”

Hide details for 57 Saint Kentigern Trust Board57 Saint Kentigern Trust Board

2006 ranking: 54

Senior IS executive: Walter Chieng, director information technology

Reports to: Executive head

Size of IS shop: 7

PCs: 315

Mobile PCs: 2096

Terminals: 0

Hand-held devices: 10

Total screens: 2421

Industry: Education services

PC environment: Windows 98, ME, XP,

Vista; Toshiba; Lenovo

Server environment: Windows 2000, 2003; IBM; Cisco; MXtreme DBMS: SQL

Address: 130 Pakuranga Road, Pakuranga, Auckland

Website: www.saintkentigern.com

Key IS projects this year: Upgrade mobile computers; online reports and parent-teacher interview interactive; intranet portal development; ITIL.

Saint Kentigern continues to attract new students to its two campuses (the Primary School in Remuera and the College in Pakuranga), partly on the basis of its use of information technology, says Walter Chieng, director of information technology.

Chieng says the ICT team at Saint Kentigern College is following ITIL processes and has two main areas of focus in 2007. These are a business management and communication processes project using products like a customised intranet dashboard solution (due to be launched mid-2007); and e-learning.

An e-learning coordinator has been appointed to encourage the use of online tools and communications like blogging and shared electronic profiles for projects.

A recently completed project is the online, parent-interview booking service. A VoIP system based on Cisco Call Manager software, has been deployed across the campuses.

Hide details for 58 Opus International Consultants58 Opus International Consultants

2006 ranking: 69

Senior IS executive: Neil Kane,

IT manager

Reports to: CFO

Size of IS shop: 30

PCs: 2000

Mobile PCs: 300

Terminals: 0

Hand-held devices: 50

Total screens: 2350

Industry: Business management and scientific services

PC environment: Windows XP, Dell

Server environment: Linux, Windows Server 2003, Dell

DBMS: MySQL, Oracle, SQL

Address: 100 Willis Street, Wellington

Website: www.opus.co.nz

Key IS projects this year: Hardware replacement; ISSP study and analysis.

Growth in New Zealand, Australia, Canada and the UK is the chief aim of engineering consultancy business Opus International.

IT manager Neil Kane says standardised systems and processes are important to help facilitate this growth and ease the integration of new business acquisitions. “Sound, basic systems are what deliver a competitive advantage in our industry, and in others.”

Maintaining an up-to-date desktop configuration, an effective WAN across four countries and 70 sites, good security, reliable back-office systems and effective user support will continue to absorb most of the IT effort. Kane says the Opus IT team is contemplating the transition to new technologies such as VoIP, widespread video conferencing and ‘one phone’ solutions in order to minimise overall ICT costs. A formal knowledge management project, together with disaster recovery and e-business projects are also on the agenda.

Hide details for 59 Lincoln University59 Lincoln University

2006 Ranking: 61

Senior IS executive: John Buckler, ITS director

Reports to: Finance director

Size of IS shop: 34

PCs: 1700

Mobile PCs: 140

Terminals: 6

Hand-held devices: 30

Total screens: 1876

Industry: Education services

PC environment: Windows XP, Cyclone

Server environment: Windows, Novell, Unix, Linux, VMWare, HP, VAX, Sun

DBMS: SQL, Oracle, MySQL

Address: Corner Ellesmere Junction and Springs Road, Canterbury

Website: www.lincoln.ac.nz

Key IS projects this year: PeopleSoft Upgrade to version 9; timetabling system; PC replacement.

Lincoln University is connected to the KAREN research network and has set up an e-research working group. ITS director John Buckler says Lincoln wants to identify the IT services needed to help researchers make technology matches and work more seamlessly. These include improvements to collaboration software and research databases.

IT delivers competitive advantage through a “superior” learning management system and quality of course content. A further advantage is the quality of student computing facilities at Lincoln, says Buckler. “We probably have the highest ratio of student PCs to students in New Zealand education, our 802.11 wireless network has access points running at 11 megabits per second, and we are the only university that provides unlimited internet access for students – they can have as much as they can eat for only a $15 per year levy.”

Lincoln is upgrading its PeopleSoft student management system to version 9 that is planned to go live in August 2008.

Hide details for 60 TelstraClear60 TelstraClear

2006 ranking: 58

Senior IS executive: Andrew Crabb, head of IS operations

Reports to: Luigi Sorbello, chief operating officer

Size of IS shop: 160

Industry: Information

PC environment: Windows 2000, Dell, Compaq, Toshiba

Server environment: Solaris; HP Unix; MVS; Windows 2000, NT; IBM,

Compaq, HDS, xSeries

DBMS: DB2, Oracle, Sybase

Address: Smales Farm Office Park, corner of Northcote and

Taharato Roads, Takapuna, Auckland

Website: www.telstraclear.co.nz

Key IS projects this year: System rationalisation; system and currency

upgrade.

PCs: 1600

Mobile PCs: 300

Terminals: 0

Hand-held devices: 200

Total screens: 2100

The ever-changing technology landscape brings a host of challenges, and in the telecommunications industry these are exaggerated with constantly evolving network technologies. A balance is required between investments in new technologies and supporting and maintaining existing systems, says Andrew Crabb, TelstraClear CIO.

He says competition will increase as a result of regulatory change in the sector, but will also open doors for TelstraClear. Focus areas for his team will be how to deliver ICT services within the business for less cost through server virtualisation; reviews of storage and processing requirements; and convergence and self-service opportunities using online channels. Crabb says last year TelstraClear ran a full DR test from an alternative site for two days. Also in 2006, the company transferred around 235,000 customers onto a single-billing platform, which achieved business benefits including increased customer-service levels, simplified operational processes and cost reductions.

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