Telecom launches newly separated access network

Telecom launches newly separated access network

Chorus chief executive Mark Ratcliffe promises to lead a “customer centric organisation”.

Telecom NZ has named its newly separated access network business “Chorus”. Chorus is headed by Mark Ratcliffe, former chief operating officer technology and enterprises of Telecom. It will be formally launched on 31 March.

Ratcliffe says Chorus will be a “customer centric organisation”. Chorus will be in the background, he said, "the lead stars are our customers.”

The Chorus logo, unveiled today in a ceremony at the Mt Albert Exchange in Auckland, will appear on more than 1700 field service vans throughout the country as technicians carry out phone installations, repairs or wiring maintenance on homes or streets.

"I very much want to maintain the momentum established last year as we worked with the government, regulators and the industry to develop our undertakings on operational separation," Telecom CEO Paul Reynolds said in a press statement.

"Although the process of formally accepting those undertakings is not yet complete, we are nevertheless pushing on with the steps necessary to make operational separation a reality for our industry.

"Chorus will be a truly national business, with staff in operations throughout the country and key offices in Auckland and Wellington."

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