ING Australia has appointed the head of Australia and New Zealand Banking Group's offshore technology operation in Bangalore, Fred Bertram, as its new chief operating officer. The wealth management and insurance company, which is a joint venture between Dutch-based ING and ANZ, announced its plans to roll its operational and customer service functions such as business technology and adviser and customer contact centres into one division under the new COO in late September.
The new customer services division will be the largest in the company, incorporating about 1000 employees. Among these will be a new chief information officer who will report to the COO.
Mr Bertram, a New Zealander, owns a home in Sydney and will return with his family from India to Australia in March. He will report directly to INGA's chief executive, Paul Bedbrook, taking the reins from Alexis George, the executive director of the personal investment division, who is the COO in the interim.
Mr Bedbrook highlighted Mr Bertram's extensive experience as important in his appointment.
"[He] will be a great asset for INGA as we embark on a two-year transformation program to streamline our processes and enhance our IT and e-business capabilities," Mr Bedbrook said in a statement.
INGA is still hunting for a new CIO, following the resignation of David Spreadbury in September. Greg Baster, a former technology executive at Bankers Trust and Lend Lease, who had been working as a consultant at ING Australia, is interim CIO.
The company is also looking to hire a head of applications and support and a head of IT strategy and architecture to report directly to the CIO, as well as a head of e-business, who will report to Mr Bertram. The positions have been opened to both internal and external candidates and are now out to market.
ANZ has announced its group general manager of people capital and break-out, Shane Freeman, will be relocating from Melbourne to Bangalore to replace Mr Bertram.
Mr Freeman is responsible for ANZ's strategic human resources function and now becomes managing director, operations technology and shared services India.
ANZ's chief executive officer, Mike Smith said Mr Freeman's appointment reflected the importance he attached to developing its Bangalore operation and leveraging it as a source of competitive advantage.
ANZ's technology and operations centre in Bangalore now employs almost 2000 people supporting ANZ's business.
© Fairfax Business Media
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