Lessons on millennials and mobility

Lessons on millennials and mobility

What trends and practices are happening in education and banking that other industries will be facing when this new generation dominates the workforce in the not so distant future?

Simon Pomeroy, Westpac: I personally think wearable technology will have a place to play in this element and environment. Wearable technology naturally extends mobile technology.

Wearable technology naturally extends mobile technology.

Simon Pomeroy, Westpac

When you look at the kind of organisations that are developing this technology, they are large technology companies that really understand customer behaviour. My view is wearable technology has a place to play, particularly around health, education and banking, as well as a whole other range of industries. And it will offer customers even faster and easier ways to consume what we’re doing today through the mobile phone.

Tim Chaffe, University of Auckland: Finance Minister Bill English recently gave a presentation where he wanted to move to evidence-based policy. If you think about the way that we find out how things work, we do it by surveys and we do it on a retrospective basis. So if we’ve got everybody with a device and we have everybody interacting we suddenly have live data, live measurement. Measuring how people are using things and being instrumented will help us make much better decisions going forward for some things. It helps us actually know a lot earlier from a research point of view. Does this learning object work or not? You can tell, immediately.

Angsana Techatassanasoontorn, AUT: And you can fine tune it on the spot.

Even though they don’t want to engage in email communication during their non-work hours, they see somebody else replying at slightly odd hours. So you get into this ‘Everybody else is doing it, I’m doing it too’. My concern would be, are we getting ourselves into an unsustainable work rhythm?

Angsana Techatassanasoontorn, AUT

Simon Pomeroy, Westpac: As a bank, we have to make choices – do we still invest the same amount we’ve invested for the last 20 years on our physical footprint, or build this in a digital lens because otherwise you’re just adding twice the cost?

We’re passengers in this. We’re not setting the direction for what our customers are doing. They’re telling us, just like your students. We need to be customer-led (in our approach). We’re on the ride in the same way as the academic institutions, because our customers are telling us what they want and how they want it. If we don’t provide it, they’ll go somewhere else. And that’s the key piece. Photos by Jason Creaghan

This is part of a series of CIO New Zealand roundtable discussions on ‘the next phase of mobility’held in conjunction with Samsung.

Send comments and suggestions for future CIO roundtable topics to

Follow Divina Paredes on Twitter: @divinap

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