Top 10 trends of 2015
1 CONFRONTING THE ESCALATING SECURITY THREAT :CIOs across the public and private sector are raising concern over the increasing criticality of cyber threats and fraud management. “Security is the biggest issue facing the industry at the moment, not only in finance. It is every industry,” says Russell Jones of ASB.
2 RISE OF THE DIGITAL ENTERPRISE: A strong focus for many organisations is developing digital channels, with some organisations moving to new business models building on these platforms. An example is Tait Communications’ ‘Digital Tait’ strategy, a transition to a digital organisation, which will speed up this year, with the legacy manufacturing system the only remaining app not in the cloud.
3 A STRONGER CIO ROLE: This year’s research continues with more CIOs reporting to CEOs, than to other C-level roles like the CFO. This is buttressed by the creation of CIO roles, a flow on from 2014. Liz Gosling, for instance, has moved from group director ICT services, to the newly created CIO role at AUT; and the role was broadened to include responsibility for the student management systems and digital strategy.
4 GETTING ON BOARD: CIOs say that there is a growing awareness of ICT governance by the boards and CEOs, and this will have an impact on the ICT team’s engagement with all levels of the business.
Security is the biggest issue facing the industry at the moment, not only in finance. It is every industry.
5 BEYOND BIG DATA: THE CONTINUING RISE OF PREDICTIVE ANALYTICS CIOs: are tapping the value of vast information from structured and unstructured data, digital and online sources, using predictive analytics. At Air New Zealand, for instance, the focus on predictive analytics is part of an organisational strategy around the rise of digital platforms and channels, explains CIO Julia Raue.
6 CAPITALISING ON THE CLOUD: Cloud computing and software- as-a-service is the number one business technology project for CIO100 organisations, across government and private sectors.
The Government Cloud Program was set up to develop and deploy a series of all-of-government cloud services, and this has been cited as a primary project by national government agencies, such as the Ministry of Social Development.
For Garry Johnston of TWOA, the cloud brings both economies of scale and continuous innovation. “Most importantly, it frees my team to focus on our customers and support them in achieving their outcomes. Something that many IT functions struggle with, when burdened with being the experts of everything.”
7 THREATS AND OPPORTUNITIES FROM DISRUPTION: Emerging – sometimes called disruptive – technologies are already at use or piloted in most CIO100 organisations. Machine-to-machine connections and automated sensors are the most commonly deployed or piloted technologies in this genre, followed by drones, automated sensors, and smart devices with embedded intelligence.
8 SPEED: MEETING CUSTOMER DEMAND – AND FAST: The demand for innovative and digital systems from customers, staff, and business partners is intensifying. CIOs talk about the increased customer and stakeholder expectation of speed of change and service offerings online. Mobile channels are a significant focus.
9. TEAM PLAYERS: AGILE, CUSTOMER- FOCUSED, COLLABORATIVE: ICT departments are changing to meet the rapid changes in technology, shifts in market conditions, and the move to service systems and cloud-based technologies. The changes to the structure and skills mix of the ICT teams co-relate to the organisational focus on this rapidly changing environment. ICT departments lead through this change by expanding staff numbers, ensuring the team is primed to work on agile deployments, bringing in previously outsourced services in-house, or, conversely, working more closely with external partners.
10. SKILLS SHORTAGE – THE WISH LIST: There is still a ‘war for talent’ in the ICT market. “The recruitment and retention of staff continue to be challenging in the current market,” according to Andy Keiller, CIO of the University of Canterbury. The demand for ICT staff with relationship and interpretive skills is higher than ever. CIOs are especially concerned over the national and global shortage of professionals with the required information security skills.
Editor's note: Ulrika Hedquist wrote the profiles of the CIO100 and the 'ones to watch' (those just under the 100) organisations.
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