Senior IS executive:Nisha Clark, head of application design and delivery, technology
Name of organisation:Vodafone New Zealand
Size of IS shop:257
Total screens:6721 including BYOD
Address:20 Viaduct Harbour, Auckland
Key IS projects this year:Systems/platform convergence, digital transformation, customer experience programme, enterprise roadmap, global finance project, Innovation Precinct at Smales Farm.
NISHA CLARK SAYS the ICT team at Vodafone New Zealand will see a rise in the number of projects by up to 10 per cent this year due to the ongoing digital transformation and application renewal projects at the telecommunications company.
One of its major projects this year is the building of an ‘Innovation Precinct’ at the Vodafone office in the Smales Farm in Auckland.
Vodafone’s Auckland team of 1,800 people are currently based across four locations. In 2017, the Auckland staff are scheduled to move to this building.
Vodafone CEO Russell Stanners says the Innovation Precinct will provide “the most technologically advanced environment to work, collaborate and enjoy”.
The building will have a variety of work environments: Open plan, collaboration, libraries and private spaces, dedicated project spaces, and large communal spaces.
Alongside the work on the building are several projects lined up this year, says Clark. These are systems/platform convergence, customer experience programme, enterprise roadmap and the global finance project.
Clark says this year the team will work on Assistedge, which will provider a single view of the customer. Other projects are Telflow, an integrated automated workf low management tool for B2B; Flash Storage; and next generation unified platforms for products.
Over the past year, the team re-platformed and upgraded the mobile billing system. They implemented it into their call centres’ portal access to the back end systems to provide a single view of the customer.
Clark says major technology investments will continue in cloud services, customer experience technologies and infrastructure consolidation/virtualisation.