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First Gas deploys Promapp system

First Gas deploys Promapp system

“We had people with 20 years’ experience in the industry but no one process was mapped from start to finish,” says Huw Griffiths, information systems manager, First Gas.

Huw Griffiths, First Gas: 'Each department had its own way of doing things and its own version of the truth when it came to developing and following a process.'

Huw Griffiths, First Gas: 'Each department had its own way of doing things and its own version of the truth when it came to developing and following a process.'

As part of a strategy designed to support continuous improvement and organisational growth, First Gas is replacing its rudimentary, manual paper-based processes with Promapp’s process mapping tool.

“We were facing a situation where we had people with 20 years’ experience in the industry but no one process was mapped from start to finish,”says Huw Griffiths, information systems manager, First Gas, in a statement.

“Each department had its own way of doing things and its own version of the truth when it came to developing and following a process,” he adds.

“What made our task easier was that Promapp set up a demonstration site within First Gas where we could put our own data to the test and see its benefits in real life scenarios.”

 First Gas is the owner and operator of the New Zealand Gas Transmission System consisting of the 2,200-kilometer First Gas transmission pipeline system and the 300-kilometer Maui pipeline.

 First Gas also operates more than 4,800 kilometers of gas distribution networks across the North Island.

Through these distribution networks, First Gas provides gas distribution services to retailers who sell gas to more than 65,000 customers in more than 40 towns and cities.

 As well as operating its own network, the organisation also provides pipeline management and metering services to other pipeline owners in New Zealand.

Promapp says it will assist First Gas to increase the control, audit trail and efficiency of their approval processes.

 Their process approval workflow functionality includes change tracking from one version to the next, secure online approval of process changes, a personal dashboard for all change notifications, and updated status reports.

Promapp says it is also able to automatically route changes to approvers’ dashboards and provides for a simple one-click to review and approve any amendments.

Related reading:  First Gas: From zero to corporate hero – in four months

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