“To be able to keep pace with customer expectations, we need fast and reliable systems that are flexible enough to integrate new mobile-based services.
The Warehouse Group is moving its IT systems to the cloud as part of its digital transformation to improve customer experience.
The retail group, has selected IBM Cloud in New Zealand to host its core mission-critical IT systems including customer facing apps, the main website, point of sales systems, inventory and financial systems.
The move is part of an infrastructure modernisation to enhance the customer experience in-store and online, says Timothy Kasbe, chief information officer and chief digital officer at The Warehouse Group.
“Shopping with us increasingly involves a digital component, such as online shopping using our site or app, browsing on a mobile device while in-store, or click and collect,” says Kasbe.
“To be able to keep pace with customer expectations, we need fast and reliable systems that are flexible enough to integrate new mobile-based services.”
“Moving our most important systems to the cloud, together with transforming business processes will ultimately deliver an enhanced experience for customers to engage with the Warehouse from anywhere, at any time and through any device.
“IBM Cloud gives us flexibility, security and performance, while hosting our customer facing apps locally allows us to keep control of our proprietary data and utilise renewable energy.”
The group operates The Warehouse, Warehouse Stationery, Noel Leeming and Torpedo7 brands.
The Warehouse Group’s core systems will move to IBM Cloud hosted in New Zealand by early 2018 so that all its brands are operating on the same infrastructure.
The move will consolidate 10 multi-vendor data centres to two centres.
Mike Smith, managing director, IBM New Zealand, says moving to the cloud will improve IT system reliability and speed, enabling the retail group to become mobile-first so that customers can buy whatever they want on any device of their choice.
IBM says the migration will also make it easier and more cost effective to manage group IT infrastructure.
As part of the managed cloud service, IBM will provide a single view dashboard for more efficient management, standardised billing and dynamically matching resources with demand.
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