Automation Anywhere says the acquisition fast forwards the RPA category to Attended Automation 2.0.
With this, managers can easily orchestrate work streams across a team of employees and bots, driving a higher level of employee productivity and improved customer experience, it adds.
This allows customers to automate more processes than ever before, with the same level of central governance, security and analytic capability.
“We are taking a bold step forward in delivering Attended Automation 2.0, a next-generation RPA solution that changes the way people work,” says Prince Kohli, chief technology officer at Automation Anywhere.
“The acquired technology from Klevops will alter the dynamics between attended and unattended automation, making it a foundational solution for companies scaling their automation initiatives across all industries. This is especially relevant to contact centre-intensive industries like banking, financial services and telecommunications.”
Today, most enterprises use “unattended” bots to execute rules-based processes completing tasks with no human intervention, says Kohli.
“As RPA becomes more ubiquitous, organisations are increasingly deploying ‘attended’ automation that operates similar to a virtual assistant providing return on investment for customers,” says Kohli.
But this is restricted to one employee sending and receiving information to and from a bot.
Automation Anywhere says through the acquisition, Attended Automation 2.0 will allow several employees to orchestrate attended automation tasks across multiple groups of employees and multiple bots.
“We believe this acquisition will allow us to address the inevitable demand for attended automation and the ability to automate a broader range of tasks,” says Nicolas Piau, chief technology officer and co-founder of Klevops.
“Attended automation is typically triggered by a single person,” notes Peter Meechan, chief corporate development officer at Automation Anywhere.
“The combined solution of Klevops and Automation Anywhere’s attended automation creates the industry’s first capability to enable bots driving actions with multiple human teams to coordinate their activities.”
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