Freightways (MIS100 2012)

2011 ranking: 62

Senior IS executive: Richard Mitchell-Lowe, GM — IT

Address: 32 Botha Road, Auckland


Freightways, a provider of express package services with representation in every major town and city throughout New Zealand, is currently halfway through a three-year “whole of business” telecommunications contract with ICT supplier Gen-i. The agreement covers voice, mobile data and managed data networking services. When the agreement was announced, Freightways’ CEO Dean Bracewell told media it would help simplify the company’s telecommunications and maximise its technology systems to achieve cost savings and improve productivity. Additionally, investments in VoIP have assisted the company to consolidate its infrastructure and future proof its telecommunications to include unified communications and other business supporting technologies. ‘Pass the Parcel’, a significant technology initiative completed by Freightways’ subsidiary Poste Haste, in collaboration with TradeMe, was recognised as a finalist for the Initiative of the Year award at the 20th annual TUANZ Innovation Awards in July 2011. In February, the company reported a first-half net profit of $18.9 million, up 20 per cent compared with the previous corresponding period. Freightways’ GM information technology, Richard Mitchell-Lowe, says ICT budgets and project numbers are both up this year, no doubt a reflection of those positive profit gains. In October last year, Freightways acquired Iron Mountain New Zealand, a subsidiary of Iron Mountain Incorporated. While Mitchell-Lowe was unable to comment on current and upcoming ICT projects for Freightways, it is understood the purchase required significant ICT focus to enable a smooth transition. Today, an IS team of 17 supports the ICT needs of some nearly 3000 employees and contractors for the growing business.