Spark stops replacements of the new Samsung Galaxy Note7
- 11 October, 2016 18:45
Following further advice from Samsung, Spark has announced that it will stop replacements of the Samsung Galaxy Note7.
It is urging customers to return their Note 7 devices to a Spark store. The move progresses from a suspension of the replacement programme by Spark.
Jason Paris, Spark's CEO of Home, Mobile and Business, said in a statement the company was making its customers’ safety a top priority.
“We strongly urge anyone with a Note7 to immediately back up, turn off, remove their SD and SIM cards and return their replacement Note7 devices to any Spark store,” said Paris. “For their safety, it is very important that our customers do this as soon as possible.”
Paris said the company became aware Tuesday afternoon of one incident involving a Spark customer’s Note7 device. The customer has reported to Spark that the device overheated and subsequently caught fire.
“The phone was brought in-store this afternoon and we immediately arranged for it to be sent to Samsung. We’ve been talking with the customer and have confirmation that he is safe, unharmed and that there has been no damage to any physical property,” said Paris.
Spark is continuing to investigate the incident with Samsung.
All Spark customers who purchased a Samsung Galaxy Note7 from Spark at launch, or who currently hold a replacement Note7 from Spark are entitled to a full refund of the amount they have paid for their Note7.
.All affected customers have received an SMS urging them to stop use of their Note7 phone and return it to a Spark store.
In a statement, Samsung said: "We remain committed to working diligently with our partners to take all necessary steps to resolve the situation. We will be sharing further updates as they become available."
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