Stories by Andrea Malcolm

Biggest isn’t always best

Every year (usually shortly after the MIS 100 appears on newsstands) we’re contacted by IT directors who claim they hear too much about what New Zealand’s big companies are doing with IT: Implementing CRM systems, rolling out business intelligence software, installing SANs … It all sounds high-powered and expensive.
But what about the vast majority of Kiwi firms with far fewer than 100 desktops? They might not have the enterprise-sized budgets, but they still need enterprise-level reliability.

Written by Andrea Malcolm31 July 03 22:00

Air NZ CIO thinks twice about IT

What's the point of spending money on IT if your customers don't see the value? The question is foremost in the mind of new Air New Zealand Ltd. chief information officer Rob Fyfe. Appointed in December and now in his seventh week in the job, Fyfe is wary of spending on projects that don't give customers value -- and that customers don't perceive as giving value.
It's an issue which Fyfe recognizes from his former roles as head of ITV's pay-TV subsidiary in the U.K., manager of Telecom's consumer division and National Australia Bank's group general manager of marketing, distribution and electronic banking.

Written by Andrea Malcolm12 June 03 22:00