Stories by John Udell

Technical trends bode well for KM

A dozen years ago, former Lotus Development CEO Jim Manzi used to make extravagant claims for the ROI of Lotus Notes. It might as well be infinite, he would enthuse, because there was no way to quantify the productivity gains flowing from better use of the assets lodged between people's ears.

Written by John Udell18 June 03 16:42