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Stories by Stephen Mann

Five steps to successful ITIL adoption

ITIL, the IT service management (ITSM) best practice framework, has come on in leaps and bounds since it was first introduced due to theUK government's disillusionment with the way that governmental IT was delivered in the latter half of the 1980s. Now the de facto standard for ITSM, there is no doubt that ITIL can benefit IT infrastructure and operations (I&O) organisations. In a recent survey of 491 members of the IT Service Management Forum (itSMF) USA, Forrester found that ITIL beneficially improved service productivity (85 percent), quality (83 percent), business reputation (65 percent), and occasionally cost savings (41 percent).

Written by Stephen Mann18 Feb. 12 22:00