Stories by Toni Kistner

Case Study: McKesson teleworks nursing care

Whether nurses work in hospitals, private practice or dispense medical advice over the phone, they are social animals, caregivers. At the call centers of McKesson Health Solutions, nurse-agents are quick to celebrate birthdays and organize potluck dinners -- developing strong bonds with colleagues.
So when McKesson Health Solutions, a division of McKesson Corp., asked its 400 call center RNs about working from home in 2003, it got a mixed message. While interest was very high, and 40 percent of the nurses already had the required broadband connection, only 15 nurses signed up for the pilot program. Despite some early reticence and a few technology hurdles, McKesson's Work@Home program is thriving, and yields the company impressive cost savings.

Written by Toni Kistner01 April 05 22:00