BellSouth Corp.'s call center employees often need to access several applications to answer a single customer service call. Each time they have to type in a new password -- or retype the same password -- it makes the call take a little longer. And in call centers, where manpower is the biggest expense, time wasted means money lost. BellSouth's answer to this problem is an identity management project that allows the call center reps to access the company's most commonly used applications with a single log-in.
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