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Stories by Marc Songini

Software ownership issue adds $10M to cost of 'Big Dig'

Failure to secure access to the source code of a key application added more than US$10 million to the cost of the infamous Big Dig highway construction project in Boston, according to the Massachusetts state auditor.

Written by Marc Songini25 Feb. 05 17:17

For Siebel, new strategy is next CRM chapter

To some users of Siebel Systems Inc.'s customer relationship management software, a "Chapter 2" strategy that the company unveiled this week in an attempt to revitalize its sagging fortunes is no big deal. But others said they were buoyed by the new approach that Siebel outlined.
At the Siebel User Week conference , executives from the CRM vendor said the new direction includes adding a comprehensive set of analytical applications, breaking its technology into components, providing users with more guidance on deployments and better aligning the company's services units. Siebel said it ultimately wants to move beyond being seen as just a technology vendor and become more of a partner to its users.

Written by Marc Songini11 Oct. 04 21:00